Technical / Deskside Support III (Contractor)

Description

Job Opportunity: Technical / Deskside Support III (Contractor)

Position Type: Temporary/Contract 14 weeks (Open for extension)

Onsite St. Paul, Minnesota

Are you a highly motivated and skilled IT professional with expertise in troubleshooting and supporting complex technical systems? We are seeking a Technical / Deskside Support III contractor to join our team. In this role, you will be responsible for installing, maintaining, repairing, and providing technical support for a wide range of computer-related products and legacy systems. This position requires a high level of technical expertise, customer service skills, and the ability to work autonomously.

Key Responsibilities

• Hardware & Software Support: Provide break-fix services and support for PC desktops, laptops, servers, storage systems, peripherals, printers, and networking equipment.
• Call Taking & Troubleshooting: Offer site-specific support and call-taking services to resolve issues efficiently.
• Setup & Maintenance: Install, configure, test, and certify PCs, networks, servers, and client-approved applications.
• Network & Systems Support: Collaborate on network operations and maintenance tasks. Troubleshoot commonly used software, anti-virus systems, and network devices.
• Legacy Systems Support: Maintain and repair legacy products and provide routine maintenance as needed.
• IMAC Services: Perform installations, moves, adds, and changes (IMACs) as required.
• Customer Interaction: Ensure customer satisfaction by providing preventative maintenance advice and maintaining a high level of professionalism.
• Escalation & Follow-Up: Escalate unresolved issues as necessary and take ownership of follow-up actions.
• Project Responsibilities: Lead smaller, less complex projects or direct the work of others if needed.
• Documentation & Standards: Ensure alignment with customer-specific internal procedures and service delivery requirements.

Requirements

Qualifications

Technical Skills:

• Extensive expertise in operating systems, includingMicrosoft,Linux, andUnix.
• Knowledge of network products and ability to provide operational and maintenance support.
• Demonstrated ability to troubleshoot software and hardware issues for desktops, laptops, printers, handheld devices, and peripherals.
• In-depth knowledge of servers, storage systems, networking protocols, and associated configurations.
• Proficiency in Microsoft Office (all versions) and other relevant productivity tools.

Certifications (Preferred but Not Required):

• OEM certifications from vendors such as HP, Dell, Toshiba, or IBM.
• Additional certifications such asCOMPTIA A+,Network+,MCP,MCDST, orMCSEare strongly preferred.

Experience:

• 5-8 years of experience in a technical support or deskside support role (required).
• Exposure to document management processes and enterprise-level system environments is a plus.

Soft Skills:

• Strong analytical, verbal, written, and interpersonal communication skills.
• Attention to detail and a quality-oriented approach to service delivery.
• Ability to work independently, stay organized, and manage tasks in a high-stress environment.
• Commitment to professionalism and maintaining a customer-first focus.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.