Systems Administrator-BACJP00215803

Overview

Contract - Independent
Contract - W2

Skills

WebEx
ServiceNow
Documentation
Cisco
Sharepoint
Remedy
Active Directory
Excellent Written
Client Support
Customer Service
Help Desk
365
Ticket

Job Details

Systems Administrator-BACJP00215803

Locations: Charlotte, NC

24 Months

  • Helps troubleshoot
  • Provides 2nd-level support - there are 100 help desk agents
  • Uses Remedy as the ticketing system
  • Someone with ServiceNow experience will transition well to Remedy
  • Biggest ticket generator is Outlook (80% of tickets)
  • Also SharePoint, Skype, etc.

Mass onboarding happening - CEO wants all mailboxes fully supported by the cloud

Needs to be strong in 365 and strong in tickets

Doesn't need to be deep in Outlook or Synchrony

Does need to be a pro in Microsoft and Cisco

Just needs to dazzle in something (ex: 365) - he can get them up to speed on the rest



Maintains and supports the enterprise Messaging and Collaboration infrastructure specifically with client support on a large scale multi-site, multi-domain environment. Responsible for Messaging and Collaboration supported applications to include Outlook, Sharepoint, web conferencing (WebEx), Instant Messaging (Lync/Skype, Group Chat) as major focus. Manages the integration of email with other systems such as mobile device and other unified communication technologies.

Administers the Messaging and Collaboration user accounts in the enterprise by creating user ids, effecting user name changes and moves, maintaining group lists, and removing terminated user ids (must adhere to regulatory requirements when needed)
Assumes the leadership role in the resolution of complex technical issues (SME)
Consults with application developers on issues related to the impact of applications
Coordinates with application developers and project managers to deploy worldwide enterprise solutions/applications (tasks to include but not limited to testing and documentation)
Provides technical expertise to internal IT groups and provide feedback and recommendations to management for service level and environment optimization
Protects the overall security of the messaging environment through the administration of access control lists, security measures and certification of external organizations
Provides training to users, junior technicians and other IT personnel
Outlook MS-365
Sharepoint administration
WebEx
Skype
Active Directory, working knowledge of
Microsoft Exchange
One drive
MS Teams
Familiarity with PowerShell usage
Knowledge of current windows operating systems.
Excellent written and oral communications skills with a focus on providing quality customer service

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Engineersmind