UI/UX Lead OR ServiceNow User Experience Lead

  • Minneapolis, MN
  • Posted 3 days ago | Updated 3 days ago

Overview

Hybrid
$60 - $65
Contract - W2
Contract - 06 Month(s)

Skills

UI/UX
ServiceNow

Job Details

We are seeking a ServiceNow User Experience lead to ensure that, for our ServiceNow-based solutions, they are designed with user-centered principles. This role will champion UX best practices from ideation through deployment, working cross-functionally with product engineering and business stakeholders to deliver intuitive, accessible, and engaging ServiceNow-based experiences.

Accountable for ensuring that clear, concise requirements have been captured. Participate in testing, drive issue resolution, support the implementation check-out process and develop all procedural documentation and manuals.

Responsibilities:

  • Lead the integration of UX design across the ServiceNow development lifecycle, from ideation through deployment.
  • Conduct & synthesize user research, interviews, surveys, and usability testing to inform design decisions.
  • Translate research insights into user flows, wireframes, prototypes and mockups.
  • Collaborate with product managers, engineers, and designers to define requirements and ensure alignment with user needs and business goals
  • Develop & maintain design systems, component libraries and documentation to support scalable, consistent user experiences.
  • Advocate for accessibility and inclusive design standards in all solutions
  • Facilitate design workshops, brainstorming sessions, and design reviews with stakeholders
  • Iterate on designs based on user feedback, analytics, and testing results
  • Mentor and support ServiceNow team members, fostering a culture of user advocacy and design excellence.
  • Present UX strategies, concepts, and deliverables to stakeholders, executives, and development teams.
  • Partner with Corporate Communications to align on corporate UX design standards.

Adhere to Agile Methodology and ServiceNow Best Practices.
EEO: Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

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