Overview
Skills
Job Details
We are seeking a ServiceNow User Experience lead to ensure that, for our ServiceNow-based solutions, they are designed with user-centered principles. This role will champion UX best practices from ideation through deployment, working cross-functionally with product engineering and business stakeholders to deliver intuitive, accessible, and engaging ServiceNow-based experiences.
Accountable for ensuring that clear, concise requirements have been captured. Participate in testing, drive issue resolution, support the implementation check-out process and develop all procedural documentation and manuals.
Responsibilities:
- Lead the integration of UX design across the ServiceNow development lifecycle, from ideation through deployment.
- Conduct & synthesize user research, interviews, surveys, and usability testing to inform design decisions.
- Translate research insights into user flows, wireframes, prototypes and mockups.
- Collaborate with product managers, engineers, and designers to define requirements and ensure alignment with user needs and business goals
- Develop & maintain design systems, component libraries and documentation to support scalable, consistent user experiences.
- Advocate for accessibility and inclusive design standards in all solutions
- Facilitate design workshops, brainstorming sessions, and design reviews with stakeholders
- Iterate on designs based on user feedback, analytics, and testing results
- Mentor and support ServiceNow team members, fostering a culture of user advocacy and design excellence.
- Present UX strategies, concepts, and deliverables to stakeholders, executives, and development teams.
- Partner with Corporate Communications to align on corporate UX design standards.
Adhere to Agile Methodology and ServiceNow Best Practices.
EEO: Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.