Automotive Technician

JOB TITLE: Automotive Technician

REPORTS TO: Client Delivery Manager

JOB TYPE: Full Time

DAYS/HOURS: M-F, Standard Business Hours

LOCATION: 2831 Research Drive, Rochester Hills, MI 48309

This is an onsite position with opportunity for hybrid work, subject to change based on business requirements.

Are you tired of wrenching for an hourly commission? Get out of a dealership and join SolvIT in a professional shop environment!

Who is SolvIT, Inc.?

SolvIT, Inc. is a family-owned business that provides a strategic approach to technology, leveraging cost-effective business automation solutions for our customers. Based out of Rochester Hills, Michigan, we continuously strive to provide excellent customer service by building a team of individuals that are caring, service-focused, change leaders, who believe in teamwork.

What does the Automotive Technician do?

Responsibilities include providing Tier I and II support to customers regarding application functionality and vehicle data feedbacks submitted by dealerships, engineering and client managers. The technician will also verify service information, parts and wiring diagrams by tearing down vehicle interior and exterior components and then reassembling after assuring the accuracy and usefulness of the information.

Tasks & Responsibilities:

• Respond to customer emails and feedback, providing support and resolving issues.
• Create, update, and track support tickets.
• Identify and document issues, their causes, and possible solutions.
• Assign or escalate issues to the right person or team (via JIRA, email, or in person).
• Test and validate data and application updates in authoring, staging, and production environments.
• Verify vehicle component accuracy and function, including identifying wire colors and connections.
• Perform on-vehicle testing and document results for removal, installation, and diagnostic procedures.
• Record and report any errors found or improvements needed in documentation or processes.
• Keep validation work organized and current, including data backups, weekly reviews, and requested updates.
• Share validation and quality check reports with team leads, clients, and management as required.
• Identify and troubleshoot potential issues in web-based applications.

What makes you qualified:

• Previous technician or mechanic with dealership or aftermarket shop experience
• Must have a clean driving record and valid driver’s license
• Ability to read and understand wiring schematics and service procedures
• Able to remove and install vehicle parts using service information manuals
• Must be able to visually differentiate varying degrees of wire colors and locations
• Experience in the automotive industry, service programing and vehicle diagnostics
• Ability to read and understand wiring schematics and service procedures
• Ability to present reports and data findings in a public group setting  
• Ability to interface and communicate effectively (both written and verbal) with various levels of customers, peers and management with varying degrees of technical knowledge
• Excellent troubleshooting abilities
• Analyze problems related to web-based applications
• Ability to use networking and remote assistance tools; Microsoft Teams, Zoom, etc.
• Strong attention to detail, must be detail-oriented and precise
• Ability to successfully prioritize tasks in a high-paced environment
• Windows 10 or 11 experience
• Intermediate user of Microsoft Office Suite

What makes you an All Star:

• ASE or State Certified Mechanic
• BS in Automotive Technology, Electrical Engineering, or equivalent work experience
• Experience with the full disassembly or reassembly of vehicles
• Customer service experience in a help desk environment
• Intermediate to advanced vehicle architecture knowledge
• Ability to understand basic database structures (i.e. use of Microsoft Access)

Can you meet these physical demands?

• Physical demands: Some walking and standing (sometimes for extended periods of time), occasional transporting, positioning, and lifting of up to 75 lbs. for removal of vehicle parts. Frequently positions self in and out of vehicles by stooping, kneeling, crouching, and crawling to perform vehicle validation work. Must be able to use hands/fingers to perform vehicle teardown procedures. Perform work in an adequately lighted, ventilated, and climate-controlled area where safety precautions must be observed. Must be able to visually differentiate varied wiring colors and be able to read and understand wiring/electrical schematics
• Work environment: Work is generally performed within a normal office and/or vehicle garage environment using standard office equipment and/or vehicle teardown equipment. Some tools are used to tear down vehicle components for validation purposes. Moderate noise typical of a business office and vehicle garage environment; Travel for company business to attend off-site meetings may be required. Interaction with contracted providers, staff and vendors by phone and face-to-face will be constant and may be interruptive. Work may be stressful at times

Do you have clearance to work?

• Signing the Company non-solicitation and non-disclosure agreements
• Acceptable results from a Company initiated background check includes criminal and driving record
• Compliance with the Federal Form I-9 completion timelines and policies and confirmation of employment authorization by the U.S. Federal Electronic Employment Verification system, E-Verify
• All newly-hired employees are queried through E-Verify. Section 1 of the Form I-9 may be completed upon your acceptance of this job offer, but no later than your first day of employment. On your first day, but no later than your third day, you will need to bring original documentation to verify your eligibility to work in the U.S.

What s in it for you?

• Medical, Dental, Vision available at little or no cost depending on coverage level.
• Paid Time Off Includes vacation, sick, personal, and paid holidays.
• 401(k), company matches up to 4%.
• Fun and flexible work environment.

Equal Employment Opportunity: SolvIT s employment practices and decisions are based on job qualifications, performance, and conduct without regard to race, color, religion, national origin, age, sex (including pregnancy and conditions related to pregnancy), marital or veteran status, height, weight, disability, genetic information, misdemeanor arrest record, sexual orientation, transgender status, or any other legally protected status.