Overview
On Site
USD 55,900.00 - 80,100.00 per year
Full Time
Skills
Creative Problem Solving
Finance
Financial Planning
Productivity
Retail
Issue Resolution
Collaboration
Customer Service
Communication
Service Desk
Remote Support
Technical Support
End-user Computing
Microsoft Office
Customer Relationship Management (CRM)
Virtual Private Network
Citrix
Master Data Management
Mobile Device Management
Reporting
Repair
Debugging
Computer Hardware
Management
Job Details
Your Opportunity
At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. Schwab Technology Services enables the future of how clients manage their money by providing innovative and reliable technology products and services as a part of our ongoing commitment to democratize access to investing and financial planning.
The Omaha Onsite support team ensures smooth daily operations and prompt issue resolution at the Service Center and Retail Branch Locations. Our mission is to provide high-quality service that boosts employee productivity and keeps customers satisfied. This role offers a chance to join a team that challenges norms and directly impacts business performance.
Duties and Responsibilities
Provide prompt and effective support to Omaha Service Center and Retail Branch Locations.
Ensure smooth daily operations and quick issue resolution.
Maintain high service standards and meet business SLAs.
Collaborate with the tech bar and support business teams.
Hands-on troubleshooting and technical support.
What you have
Required Qualifications:
Exceptional customer service skills
Proven verbal and written communication skills
Demonstrated experience working in a service desk, desktop support, or technology support environment
Proficiency with technology, tools, and processes that support your work
Solid experience with hands-on technical support for end-user computing devices
Experience supporting users in their use of applications such as Microsoft Office, CRM, VPN, Citrix, and MDM (mobile device management)
Preferred Qualifications:
Diagnosing and troubleshooting moderate to complex technical issues.
Responding to diverse technical issues to isolate and fix software or desktop application problems.
Interacting with individual contributors, managers, and clients at high levels.
Explaining complicated information to end users in a clear manner.
Identifying and reporting design, reliability, and maintenance issues, and assisting with their resolution.
Resolving complex problems escalated from NSD.
Analyzing multiple problems to diagnose, repair, maintain, and debug hardware and software, and evaluating alternative solutions before deciding on the path forward.
Using best practices and business knowledge to enhance products or services.
Managing projects with team members and participating in cross-functional projects.
Influencing the quality, efficiency, and effectiveness of the function.
At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. Schwab Technology Services enables the future of how clients manage their money by providing innovative and reliable technology products and services as a part of our ongoing commitment to democratize access to investing and financial planning.
The Omaha Onsite support team ensures smooth daily operations and prompt issue resolution at the Service Center and Retail Branch Locations. Our mission is to provide high-quality service that boosts employee productivity and keeps customers satisfied. This role offers a chance to join a team that challenges norms and directly impacts business performance.
Duties and Responsibilities
Provide prompt and effective support to Omaha Service Center and Retail Branch Locations.
Ensure smooth daily operations and quick issue resolution.
Maintain high service standards and meet business SLAs.
Collaborate with the tech bar and support business teams.
Hands-on troubleshooting and technical support.
What you have
Required Qualifications:
Exceptional customer service skills
Proven verbal and written communication skills
Demonstrated experience working in a service desk, desktop support, or technology support environment
Proficiency with technology, tools, and processes that support your work
Solid experience with hands-on technical support for end-user computing devices
Experience supporting users in their use of applications such as Microsoft Office, CRM, VPN, Citrix, and MDM (mobile device management)
Preferred Qualifications:
Diagnosing and troubleshooting moderate to complex technical issues.
Responding to diverse technical issues to isolate and fix software or desktop application problems.
Interacting with individual contributors, managers, and clients at high levels.
Explaining complicated information to end users in a clear manner.
Identifying and reporting design, reliability, and maintenance issues, and assisting with their resolution.
Resolving complex problems escalated from NSD.
Analyzing multiple problems to diagnose, repair, maintain, and debug hardware and software, and evaluating alternative solutions before deciding on the path forward.
Using best practices and business knowledge to enhance products or services.
Managing projects with team members and participating in cross-functional projects.
Influencing the quality, efficiency, and effectiveness of the function.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.