Digital Product Research Specialist

Job Description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and services allow Ford's retail and commercial customers to customize their vehicles like never before with OTA (over-the-air)-driven experiences that grow better over time. Ford is developing leadership at the forefront of connected, digital platforms that will revolutionize every aspect of how vehicles function, the way people interact with them, and the value those vehicles provide.

In this position...

Ford Motor Company seeks a research specialist to join our digital product team. This person will play a crucial role in connecting product managers with customers. They should be a passionate Researcher, hyper-focused on the end-to-end customer journey.

Ensure product managers apply appropriate research methods that align with the product discovery process. Demonstrate the ability to direct strategic research studies that meet tight deadlines and achieve successful outcomes autonomously. Coordinate and define research approaches that uncover valuable customer insights that continuously drive product enhancements.

What you'll do...

• Collaborate with Product Managers to facilitate, implement, and manage research requests.
• Analyze research needs and objectives at each product lifecycle stage to determine an appropriate research strategy.
• Exhibit a passion for research, helping to define research vision and goals to improve our digital products.
• Own and manage research timelines with strategic thinking and effective communication.
• Build strong relationships and research strategies with cross-functional teams.
• Teach, develop, implement, review, and standardize the automation of internal processes to increase throughput.
• Translate customer feedback into valuable product insights.
• Drive innovation based on customer research.
• Standardize and automate internal processes for increased efficiency.
• Provide executive-level customer service with minimal supervision in a fast-paced environment.

You'll have...

• Bachelor's degree.
• 3+ years of product experience
• End-to-end research delivery expertise.
• Analytical mindset with a quick adaptability to learn new technologies.
• Proven track record of goal achievement in a fast-paced environment with aggressive goals (KPIs).
• Ability to generate innovative ideas and excel in a fast-paced environment.
• Ability to work independently and effectively across internal and external organizations.

Even better, you may have...

• MBA or equivalent
• Has product team experience (i.e., Product Manager)
• 3+ years of product research experience
• Strong organizational and time management skills
• Excellent cross-group collaboration skills
• Exceptional verbal and written communication skills
• Self-starter who is customer-obsessed
• Detail-oriented and customer-focused team player

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, and prescription drug coverage
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more
• Vehicle discount program for employees and family members, and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here:

Please see our Company Profile.

This position is a range of salary grades 5-8.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-.

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