ServiceNow SecOps SME

ServiceNow SecOps SME needed for a 6+ Month Contract working remotely PST hours.

Our client is looking for a ServiceNow SecOps Subject Matter Expert to support their users during PST business hours.

Your Responsibilities Include:

• Provide technical expertise in ServiceNow, with a focus on Security Operations and Incident Management
• Design and implement solutions related to ServiceNow Security Operations and Incident Management
• Provide guidance on best practices related to ServiceNow Security Operations and Incident Management
• Troubleshoot issues related to ServiceNow Security Operations and Incident Management
• Work with other teams to ensure ServiceNow Security Operations and Incident Management are integrated with other systems and processes
• Develop and maintain documentation related to ServiceNow Security Operations and Incident Management
• Provide technical guidance and support to other team members as needed
• Stay up to date with the latest ServiceNow technologies and best practices
• Analyze incoming incidents and events, both from Help Desk and security platforms, to provide objective advice and actionable next steps
• Work with the security team to perform tests and uncover vulnerabilities and security control gaps
• Assist the security team with keeping the company's security platforms up-to-date
• Create documentation and planning for all security-related information, including, but not limited to, incident response
• Develop relevant documentation and KB articles for IT Security or for Help Desk
• Train and mentor Help Desk in the use and function of IT Security tools and platforms
• Analyze IT requirements and provide objective advice on the use of security controls
• Test and evaluate new technology focusing on security controls and requirements
• Support the implementation of key security platforms, both on-prem and cloud environments
• Participate in Incident Response activities, including tabletop exercises and active incidents
• Gather feedback from end-users and IT team members to continue to improve system security controls
• Analyze and implement efficient IT security systems
• Review external threat intelligence feeds from cybersecurity agencies; send alerts and coordinate with responsible parties to patch high-risk vulnerabilities

What you'll need to succeed:

• 5+ years of experience in ServiceNow, with a focus on Security Operations and Incident Management
• Strong understanding of ServiceNow Security Operations and Incident Management best practices and design principles
• Experience with ServiceNow integrations and workflows
• Experience with ServiceNow Security Incident Response, Vulnerability Response, and Threat Intelligence
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• 2+ years of experience in Information Security and/or Information Technology
• Basic knowledge of Cybersecurity standard frameworks, controls, technology, and solutions
• Understanding of patch management
• Knowledge of firewalls, antivirus, and IDPS concepts
• Ability to identify and mitigate network vulnerabilities
• Excellent oral and written communication skills
• Excellent customer service skills, including telephone and listening skills
• Ability to work within a team and to foster teamwork
• Good planning, organizational, and prioritization skills
• Proficient in MAC and OS
• Proficient in Microsoft Office products