Omni Implementation Manager

Overview

On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)

Skills

Omnichannel
Customer Relationship Management (CRM)
Implementation Management

Job Details

We are seeking an experienced Omni Implementation Manager to join our DMI Beauty Tech & CX team. This role will drive the development, implementation, and growth of offline & online beauty tech devices and services across global markets. The ideal candidate has a strong background in omnichannel retail technology, localization rollouts, and cross-functional project management.

Key Responsibilities:

Service Expertise

  • Understand brand localization kits, capabilities, configurations, analytics, and data capture.

  • Maintain knowledge of brand goals, objectives, and customer journey flows (online & offline).

Localization Coordination

  • Develop and manage rollout roadmaps with brand stakeholders and regional leaders.

  • Coordinate market kick-offs, weekly status calls, and cross-team collaboration.

  • Act as liaison between brand and global teams, ensuring timely delivery of localization activities.

  • Lead monthly calls to review device usage, KPIs, and improvement opportunities.

  • Support ad-hoc events and activations utilizing Beauty Tech solutions.

Reporting & Analytics

  • Track localization progress and report key milestones.

  • Gather, analyze, and interpret dashboard data to identify trends and opportunities.

  • Provide actionable insights to optimize Beauty Tech strategies.

Tech Maintenance & Change Management

  • Support local change request collection with global teams.

  • Ensure implementation aligns with brand guidelines and KPI targets.

  • Coordinate activation plans for tool/service launches.

Qualifications:

  • 5+ years experience in omnichannel retail, technology rollout, or implementation management.

  • Proven experience with localization and multi-country market launches.

  • Strong stakeholder management and cross-functional team collaboration skills.

  • Familiarity with retail/beauty technology, customer journey mapping, and CX solutions.

  • Data analysis and KPI reporting skills (Excel, dashboards, analytics tools).

  • Excellent communication and organizational skills.

Preferred:

  • Experience in beauty, luxury retail, or consumer goods industries.

  • Knowledge of CRM, analytics, and collaboration tools (Salesforce, Power BI, Tableau, Jira, Confluence, MS Teams).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.