Technical Process Engineer

Worldwide Technology is looking for a Technical Process Engineer. This role is part of WWT s Strategic Resourcing services and is a contract role. The candidate will be supporting a WWT customer and will be employed by one of WWT s preferred partners. The partner will provide full compensation and benefit information prior to employment with the partner.

Company Overview:
Based in St. Louis, WWT works closely with industry leaders such as Cisco, HPE, Dell EMC, NetApp, VMware, Intel, AWS, Microsoft, and F5, focusing on three market segments: Fortune 500 companies, service providers and the public sector. WWT employs more than 5,400 people and operates in more than 2+ million square feet of state-of-the-art warehousing, distribution and integration space strategically located throughout the world. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For " list for the eighth consecutive year and was awarded for multiple categories on Glassdoor's 2019 Employees' Choice Awards, honoring the Best Places to Work.

Title: Technical Process Engineer

Must be willing to go onsite full time at one of these client locations

Location: Onsite - Columbus, OH / Atlanta, GA (Alpharetta/Marietta area) / Berkeley Heights, NJ

Omaha, NE / Dallas, TX (Frisco area) / Denver, CO (Greenwood Village/Denver Tech Center area)

Duration/Type of Job: 6+ months

Job Summary:
The Technical Process Engineer will play a critical role within our client's Firewall Policy and Network Engineering Security Tools team. This position is responsible for analyzing, designing, implementing, and continuously improving technical and operational processes that ensure the resilience, compliance, and efficiency of the global network security environment.

The engineer will collaborate across infrastructure, security, and operations teams to document workflows, streamline handoffs, and embed governance frameworks into day-to-day activities. By combining strong process engineering discipline with technical fluency in networking and security, this role ensures that our client can scale services while maintaining the highest levels of reliability, audit readiness, and client trust.
Key Responsibilities Process Design & Improvement
- Map and document end-to-end processes for firewall policy management, security tools integration, and network engineering workflows.
- Identify inefficiencies, bottlenecks, and risks within current processes; design scalable solutions aligned with ITIL and Lean practices.
- Establish and maintain RACI charts, governance models, and approval workflows that align with Fiserv s risk and compliance requirements.
- Identify and address areas where the team struggles today by analyzing workflows, recommending improvements, and implementing sustainable process changes.
Operational Enablement
- Partner with firewall policy engineers and network security tool owners to develop standard operating procedures (SOPs) and runbooks.
- Implement process automation opportunities (e.g., policy requests, approvals, audits) using ServiceNow, ITSM tools, or scripting.
- Define entry/exit criteria for change, incident, and problem processes; enforce quality gates and documentation standards.
Governance & Compliance
- Ensure all processes adhere to Fiserv s regulatory obligations (SOX, PCI-DSS, GLBA) and internal audit requirements.
- Maintain evidence capture, reporting, and metrics dashboards for regulatory and client audits.
- Drive consistency across teams by standardizing documentation, review cycles, and reporting cadences.
Cross-Functional Collaboration
- Work closely with firewall, security engineering, operations, and risk/compliance teams to align process execution.
- Facilitate workshops and working sessions to ensure clarity and adoption of new processes.
- Provide training and mentoring on new process frameworks, tools, and best practices.
Metrics & Continuous Improvement
- Define and track key process KPIs (cycle time, error rate, audit exceptions, SLA adherence).
- Publish process performance dashboards to leadership and stakeholders.
- Lead periodic reviews and retrospectives to embed continuous improvement into team culture.
Must Have Qualifications
Bachelor s degree in Computer Science, Engineering, Information Technology, or related field, or equivalent work experience.
5+ years of experience in process engineering within a large enterprise IT, network, or security environment.
Strong understanding of ITIL processes (Incident, Change, Problem, Request, Configuration).
Familiarity with network security concepts (firewall policy, rule lifecycle management, security tools).
Experience developing and maintaining SOPs, workflows, and process documentation. Demonstrated success in driving cross-functional initiatives in a matrixed, regulated environment.
Strong communication skills (written, verbal, presentation) with the ability to influence stakeholders at all levels.
Experience with SharePoint, Power BI, and automated workflow tools (e.g., Rundeck) to help improve visibility, streamline processes, and drive efficiency.
Preferred Qualifications
Experience in the financial services or regulated industries (banking, payments, fintech).
Working knowledge of compliance frameworks (PCI-DSS, SOX, GLBA) and audit readiness.
Hands-on exposure to ServiceNow, Jira, or other workflow automation and ITSM platforms.
Process improvement certifications (Lean Six Sigma Green Belt/Black Belt, ITIL v4, COBIT). Familiarity with automation tools, scripting (Python, PowerShell), or workflow orchestration.
Ability to translate technical detail into executive-level reporting and process KPIs.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current pay range for this position is $45 to $70 hourly. Actual pay will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs, and will be set by your employer. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in base pay.