Overview
Skills
Job Details
Role: Active Directory Technical Expert
Location: Raleigh, NC - Onsite
Duration: 1 year
| Skill/Requirement | Required | Years |
| Advanced level resource with specialized knowledge and experience in account management administering Active Directory. | Required | 3 |
| Hands-on experience administering Microsoft Active Directory 2008/2012 in a multi-site and multi-domain organization. | Required | 3 |
| Ability to integrate knowledge and skills from a range of technologies to address work assignments and problems of moderate to high complexity. | Required | 3 |
| Advanced knowledge of appropriate security measures of the organization. | Required | 3 |
| Ability to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients. | Required | 3 |
| Ability to analyze and assess client needs to develop effective and appropriate solutions. | Required | 3 |
| Knowledge and skills from a range of technologies to address work assignments. | Required | 3 |
| Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction. | Required | 3 |
| Ability to document solutions that solve client problems and clearly presents these solutions. | Required | 3 |
| Analysis of technical and user documentation for technical assistance and support. | Required | 3 |
| Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters. | Required | 3 |
| Demonstrates a customer orientation and effectively communicates verbally and in writing. | Required | 3 |
| Provides excellent customer service to individual clients and to other team members. | Required | 3 |
| Demonstrates strong analytical and problem-solving skills w/ ability to diagnose and resolve highly visible production incidents methodically. | Required | 3 |
| Demonstrates initiative in solving problems associated with projects and daily work. | Required | 3 |
| Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware. | Required | 3 |
| Ability to identify trends and makes suggestions for technical modifications to solve future problems. | Required | 3 |
| Demonstrates knowledge and a working experience with ServiceNow call tracking system. | Required | 3 |