Desktop Support Engineer

Desktop Support Engineer

Des Moines, IA

Mandatory Areas

• Level 3 support
• Active directory
• Windows

Job Description:

• Design and implement new solutions for desktop automation including desktop build, application packaging and deployment, patching, and virtual desktop management Intune expertise to for managing Windows workstations (physical and virtual) to include Intra administration, Windows workstation management, Mobile device management, application management and security management Work with Autopilot build and imaging process of corporate end user devices specifically for Windows 10/11 desktops.
• Application packaging and deployment automation to Windows 10/11 desktops for Win32App and MSI.
• As well as PowerShell; VBS, Exe, Bat Automated deployment/implementation of various vendor software to desktops.
• Manage and implement monthly and immediate (zero-day) patches for corporate end user devices running Windows Desktop 10/11 using Microsoft Autopatch well as vendor-based patching mechanisms.
• This will include the documenting process and assessing process for continuous improvement Documenting processes and assuring continuous review of processes for maintenance and process improvement.
• Azure Virtual Desktop management to deploy, automate, maintain, and troubleshoot issues. Work in ticketing system to manage issues and report solutions.
• General troubleshooting of issues with Windows 10/11 desktop deployments and level 3 incidents that may occur from time to time.
• May require contacting and working with Microsoft or other vendor support.
• Entra AD experience including app registration and conditional access focus Active Directory Group Policy troubleshooting a plus.