ITS Support Technician ? Long-Term Opportunity in Houston

ITS Support Technician - Long-Term Opportunity in Houston with iSphere, a Top IT Consulting Firm

Location: Houston, TX
Job Type: Full-Time | Long-Term Engagement
Company: iSphere - Trusted IT Consulting & Talent Solutions in Houston
Industry: Information Technology | Technical Support | Field Services

About the Opportunity

iSphere, a premier IT consulting company in Houston, is seeking a dedicated ITS Support Technician for a long-term opportunity. This role is ideal for an experienced IT professional with strong networking skills, a commitment to customer service, and the ability to thrive in both technical support and field service environments.

As a Level 3 Support Technician, you ll resolve complex hardware, software, and networking issues while delivering outstanding support to internal and external users.

Key Responsibilities

• Provide expert Level 3 support for desktops, laptops, applications, and network connectivity.

• Serve as the point person for high-priority customer issues and manage escalations effectively.

• Support POS applications and third-party software with solutions, workarounds, and timely advice.

• Create and manage service tickets using a ticketing system, documenting all interactions and resolutions.

• Resolve issues with VPN, VLAN, IP addressing, mobile devices, printers, and telephony.

• Monitor systems proactively to identify and resolve outages and technical failures.

• Deliver support in-person, via phone, and email while maintaining professional communication.

• Support on-site service and field operations, including equipment troubleshooting and ticket reconciliation.

• Work with vendors to address and resolve hardware/software concerns.

• Provide mentoring and technical guidance to other ITS Support Technicians.

• Help maintain updated and standardized service desk procedures.

Required Technical Knowledge

• Strong understanding of networking protocols - VPN/VLAN/IP addressing

• Experience with remote access software and remote desktop tools

• Knowledge of Cisco Meraki configurations and infrastructure

• Proficiency with Microsoft Office, Exchange, and Active Directory

• Familiarity with ticketing systems and service management best practices

• Exposure to mobile device support and internet/wireless troubleshooting

Preferred Experience

• 5+ years of IT support or help desk experience

• 5+ years of customer service experience in a tech environment

• Field technician or field service experience is a strong plus

• Experience supporting retail systems, POS technology, or multi-location environments

• Background in supporting and documenting IT projects

Education & Qualifications

• High school diploma or GED (required); additional IT certifications are a plus

• Strong ability to interpret technical documentation and generate reports

• Excellent communication skills for both technical and non-technical users

• Professional, detail-oriented, and highly adaptable in fast-paced environments

Why Join iSphere?

• Work with one of the top IT consulting firms in Houston

• Long-term opportunity with a respected and established client

• Contribute to enterprise-level support while expanding your field service experience

• Be part of a customer-first culture that values both technical skill and professionalism

SEO Keywords (to boost visibility)

ITS support technician Houston, network technician job Houston, field tech jobs Houston TX, VPN VLAN support Houston, Cisco Meraki technician Houston, desktop support Houston, POS system support Houston, help desk level 3 Houston, IT field technician Houston, iSphere tech jobs

Apply Now

Ready to grow your career in a long-term IT support and field service role? Apply today at and join a consulting company that s helping shape Houston s technology future.