Salesforce Developer with Agentforce AI - Remote

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Able to Provide Sponsorship

Skills

Agentforce AI
Salesforce

Job Details

Job title: Salesforce Developer with Agentforce AI

Location: Remote

Duration: 6mos (room to extend)

Project Description

Involves building an AI-powered agent in Salesforce using Agentforce AI to automate customer service tasks including drafting FAQ responses from knowledge documents, tagging investor requests by funds/type/accounts, and pulling documentation via client portal APIs. The goal is to reduce reliance on client services representatives while improving response efficiency and accuracy. The client is seeking a Salesforce developer with Agentforce AI experience to implement this solution.

Key Responsibilities

  • Build and configure Salesforce agents using Agentforce AI to automate customer service workflows.
  • Develop AI-powered features for FAQ response generation from knowledge documents and investor request categorization by funds, types, and accounts.
  • Integrate client portal APIs (e.g., K1s) for automated document retrieval and processing.
  • Collaborate with stakeholders to reduce dependency on client services representatives while maintaining service quality.
  • Implement and test AI agent functionality to ensure reliable performance and user adoption.

Business Requirements

  • Financial services or investment management industry experience
  • Client-facing environment experience preferred
  • Independent work style with proactive communication skills
  • Problem-solving focus on cost-efficient development approaches

Technical Requirements

  • Salesforce development experience
  • Salesforce Service Cloud experience (Financial Services Cloud experience preferred)
  • Agentforce AI platform familiarity
  • Agentblazer badges on Salesforce Trailhead
  • Salesforce Data Cloud experience preferred

Regards,

Vinay Ram

(Direct)

Desk:

Suwanee, GA - 30024

An MBE & eVerify Company

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