Overview
36/hr - 50/hr
Full Time
Skills
Financial Services
Network Design
High Availability
Collaboration
LAN
WAN
Load Balancing
Network
Process Optimization
Mentorship
Cisco Certifications
TCP/IP
Cisco
Routers
Switches
Firewall
Wireless Communication
Infoblox
ExtraHop
Leadership
NOC
Network Support
Management
Communication
Network Operations
Incident Management
Team Leadership
Documentation
Process Improvement
SAP BASIS
Recruiting
Access Control
Job Details
An established financial services organization is seeking a NOC Operations Analyst to provide senior-level support for its global network infrastructure. This role will lead shift operations within the Network Operations Support group, ensuring high availability, strong incident management, and effective collaboration across global teams. The environment spans LAN, MAN, WAN, wireless, firewall, load balancer, and optical network solutions-requiring both deep technical skills and leadership presence.
The position involves leading a team through complex operational issues, escalating promptly when necessary, and ensuring smooth shift handovers with comprehensive documentation. You will also engage in incident calls, manage vendor escalations, and drive improvements through automation, process optimization, and mentoring of team members. This is a high-visibility role that combines technical authority with hands-on operational leadership.
Required Skills & Experience
The position involves leading a team through complex operational issues, escalating promptly when necessary, and ensuring smooth shift handovers with comprehensive documentation. You will also engage in incident calls, manage vendor escalations, and drive improvements through automation, process optimization, and mentoring of team members. This is a high-visibility role that combines technical authority with hands-on operational leadership.
Required Skills & Experience
- 8+ years of experience in network operations or production environments with proven incident management expertise
- CCNP certification and strong knowledge of TCP/IP, Cisco routers/switches, firewalls, load balancers, and WiFi technologies
- Proficiency with monitoring and diagnostic tools such as SevOne, NetBrain, Infoblox, ExtraHop, or ThousandEyes
- Demonstrated leadership experience within a NOC or network support team, including managing escalations and shift handovers
- Strong communication skills for working with cross-functional teams, vendors, and senior stakeholders
- Experience identifying automation opportunities, improving processes, and creating high-quality operational documentation
- Hands-On Network Operations & Incident Response: 65%
- Team Leadership, Documentation & Process Improvement: 35%
Applicants must be currently authorized to work in Canada on a full-time basis now and in the future.
Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment's Employment Accommodation policy. Applicants need to make their needs known in advance.
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