Responsibilities : * Providing level-2 and level-3 technical support for Citrix / XenApps server environment * Monitoring of VDI platform with various client tools Netscaler, ControlUP) * Support will include: * VDI End-User Sessions * VDI Stack * Level-2 management and technical support * Ensuring virtual sessions are working as intended * Handling IT- VDI related requests or inquiries received by client helpdesk * Ensuring all Citrix platform server systems under management have updated software patches * XenDesktop Broker including VDI monitoring and alerting support of the Citrix /VMware applications which are responsible for delivery of the virtualized desktop or applications * Ensure high levels of client satisfaction for the products/solutions which are supported * Addresses all technical questions around VDI and Citrix * Participate in client meetings to update team members * Ability to be the technical Subject Matter Expert within the Environment * Deploy and support core Microsoft services, AD, ADFS, DNS & DHCP, WSUS and Group Policy. Required Skills 5+ years technical experience with Citrix administration, including XenServer 5+ years experience with Microsoft Windows Servers and Microsoft Windows Infrastructure (AD, DNS, DHCP, ADFS, WSUS, etc.) 5+ years experience Design and Architect experience Bachelor's degree in Computer Science or related field |