Lead Site Reliability Engineer

Job Description

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.

As a Lead Site Reliability Engineer at JPMorgan Chase within the Infrastructure & Production Management sector of Consumer & Community Banking, you will hold a pivotal role in your team. Your extensive technical knowledge will be utilized to overcome both technical and business challenges. Your duties will encompass leading resiliency design reviews, simplifying complex issues into manageable tasks for other engineers, acting as a technical lead for medium to large-sized projects, and providing guidance and mentorship to your team members.

Job responsibilities

• Champion a culture of site reliability, exerting technical influence throughout your team and the organization.
• Lead initiatives to improve service levels using data-driven analytics, enhancing the reliability and stability of applications and platforms.
• Collaborate with team members to identify comprehensive service level indicators and work with stakeholders to establish service level objectives and error budgets.
• Demonstrate high-level expertise in AWS, distributed systems, and data warehouse domains, proactively resolving technology-related bottlenecks.
• Act as the primary point of contact during major incidents, showcasing the ability to quickly identify and resolve issues to prevent financial losses.
• Document and share knowledge within the organization through internal forums and communities of practice.

Required Qualifications, Capabilities, and Skills:

• Formal training or certification in site reliability engineering concepts with 5+ years of applied experience.
• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices.
• Proficiency in programming language such as Python.
• Extensive knowledge of software applications and technical processes, with emerging expertise in one or more technical disciplines.
• Proficiency in observability, including white and black box monitoring, SLO alerting, and telemetry collection using tools like Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
• Experience with continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.).
• Experience with cloud computing using AWS (EC2, EMR, Athena, Glue, Redshift, etc.) and container orchestration (e.g., ECS, Kubernetes, Docker, etc.).
• Experience troubleshooting common networking technologies and issues.

Preferred Qualifications, Capabilities, and Skills:

• Ability to identify and solve problems related to complex data structures and algorithms.
• Self-motivated and a lifelong learner, eager to embrace and master emerging technologies.
• Ability to expand and collaborate across different levels and stakeholder groups.

#LI-RB3

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.