EUC/Desktop Engineer

Overview

On Site
$50,000 - $65,000
Full Time

Skills

Asset Management
Computer Hardware
IT Service Management
Microsoft SCCM
Microsoft Windows
Remote Support
Technical Support
JIRA
Knowledge Base
Laptop
Adaptability
Communication
Conflict Resolution
Customer Service
Inventory Control
Linux
Management
Mobile Devices
Network
Network Administration
OS X
Problem Solving
ServiceNow
Virtual Private Network
Wireless Communication

Job Details

Job Role: EUC/Desktop Engineer

Location: Chandler, AZ


Job Description:

Responsibilities:

  • Diagnose and troubleshoot technical issues, including account setup, network configuration, software, and hardware issues
  • Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment, using SCCM and JAMF.
  • Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler.
  • Asset management and tracking using ServiceNow (SNOW) for accurate inventory control.
  • Provide timely resolutions for hardware and software issues, ensuring user satisfaction.
  • Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal knowledge bases or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of KB Articles
  • Maintain good relationships with clients

Technical Experience:

  • Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled in using SCCM for Windows and JAMF for Macs.
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Familiarity with ITSM tools like ServiceNow, JIRA for ticket management.

Professional Attributes:

  • Excellent customer service skills and the ability to communicate effectively with non-technical users.
  • Self-starter with the ability to work independently and efficiently.
  • Physical ability to manage IT equipment installations and movement.
  • Adaptable and flexible to meet varying work schedules and environments.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.