Overview
On Site
Accepts corp to corp applications
Contract - Fulltime
Skills
Network
Mac
Windows
IT
technical support
Job Details
Position: Technical Support
Location: Dallas, TX / Sunnyvale, CA
Job Mode: Fulltime
Job Description:
The purpose of the role is to resolve, maintain and manage client's software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA's ensuring client satisfaction
Qualifications:
- Proven experience in IT support, helpdesk, or technical support roles.
- Respond to and resolve end-user service requests related to software, hardware, and network issues via ticketing systems, email, phone, or in-person.
- Strong knowledge of Windows/Mac operating systems, Microsoft Office 365, and basic networking concepts.
- Excellent problem-solving skills with a customer-first attitude.
- Strong communication and interpersonal skills.
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