Field Service Engineer

JOB TITLE: FIELD SERVICE ENGINEER

JOB DURATION: 10+ MONTHS

JOB LOCATION: DALLAS, TX (ONSITE) ONLY LOCAL

EXPERIENCE: 8+ YEARS

VISA: , GC-EAD, -EAD ONLY

Job Summary

As a Field Service Engineer at Delta Electronics, you will be responsible for the on-site installation, commissioning, maintenance, troubleshooting, and repair of Delta's advanced equipment and systems-including power systems, UPS, industrial automation, cooling/thermal management, and building infrastructure.

You will serve as a key technical interface with customers, ensuring system uptime, performance optimization, and exceptional service delivery through hands-on technical support.

Key Responsibilities

• Install, configure, test, and commission Delta equipment and systems at customer sites.
• Perform preventive maintenance, system inspections, and health checks to ensure reliable operation.
• Diagnose and troubleshoot electrical, mechanical, hardware, and software issues.
• Repair or replace defective modules, components, and wiring as needed.
• Execute system upgrades, expansions, and retrofits according to client requirements.
• Collaborate with R&D, engineering, and product teams to resolve technical issues and enhance product reliability.
• Prepare and submit detailed service reports, maintenance logs, and field documentation.
• Provide training to customers and operators on system operation, maintenance, and safety procedures.
• Offer remote technical support and handle field escalations when required.
• Manage spare parts inventory and maintain accurate tracking records.
• Adhere to safety protocols, quality assurance standards, and company procedures.
• Willingness to travel locally and internationally as needed for service support.

Qualifications & Experience

• Bachelor's degree in Electrical Engineering, Electronics, Mechatronics, or a related discipline (or equivalent).
• 8+ years of experience in field service, maintenance, or application engineering.
• Hands-on experience with power electronics, UPS, DC/AC systems, industrial automation, and thermal/cooling systems.
• Proficient in electrical wiring, control cabinets, PLCs, instrumentation, and reading electrical schematics.

Technical Skills

• Strong analytical and troubleshooting abilities.
• Skilled in interpreting electrical drawings, wiring diagrams, and datasheets.
• Sound knowledge of power systems, inverters, battery systems, and motor controls.
• Familiarity with PLCs, SCADA, and communication protocols (e.g., Modbus, Ethernet).
• Proficiency with test instruments such as multimeters, oscilloscopes, and power analyzers.
• Experience using diagnostic software, performing firmware updates, and parameter tuning.

Soft Skills

• Excellent communication, presentation, and interpersonal skills.
• Strong sense of ownership and ability to work independently in the field.
• Effective time management and multitasking capabilities.
• Quick learner with adaptability to new technologies and tools.
• Willingness to travel frequently, including overnight and regional assignments.
• Physically fit to work in diverse environments (e.g., ladders, confined spaces, or heavy equipment handling).
• Must hold a valid driver's license.

Preferred Qualifications

• Master's degree or advanced technical certification.
• Prior experience with Delta Electronics' products (UPS, power systems, automation).
• International field service experience.
• Knowledge of local electrical standards, codes, and safety regulations.
• Experience with ERP or field service management software.