IT Desktop Support Technician

About Beacon Systems, Inc

Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial State, and Local Agencies. We are a subsidiary of Radiant Digital Services. We have a vast portfolio of clients across the country. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.

Position: IT Desktop Support Technician

Duration: 6 months

Location: Phoenix, AZ ( Hybrid)

Position Overview:

This role is responsible for supporting mobile and end-user devices for core business systems and requires an experienced IT professional who can work in a fast-paced, dynamic environment. Candidates must reside in or be willing to relocate to the Phoenix area prior to the start date.

Key Responsibilities:

• Provide Tier 2 support for desktop and mobility issues.
• Manage Mobile Device Management (MDM) environments (e.g., Intune, Workspace One).
• Deploy business and office productivity apps; manage OS updates.
• Track and reconcile monthly records for cellular lines and device usage.
• Maintain and manage mobile device lifecycle and inventory (95%+ accuracy).
• Respond to help desk tickets and assist end-users directly.
• Update/create documentation for support processes and common issues.
• Maintain and update workstation/laptop images and manage image servers.
• Support patching using Tanium and manage security/cumulative updates.
• Assist in the management of Mac devices in the environment.
• Work on Windows 11 rollout and updates in compliance with city standards.
• Generate inventory reports and push application updates via Tanium.

Job Requirements:

• 5+ years of professional experience in system infrastructure or software support.
• 15 college credit hours in computer science or related field (or equivalent experience).
• Experience working varied shifts to support 24x7 operations.
• Ability to pass federal background and security checks.
• Strong communication skills for interfacing with City and airline staff.
• Ability to lift up to 50 pounds safely.
• Valid Arizona driver s license with clean record.
• Accurate color perception required for electrical safety.

Preferred Qualifications:

• Bachelor s degree in Computer Science or a related field.
• 4+ years of experience supporting 200+ users, 2000+ computers, and 800+ mobile devices.
• Proficiency in ServiceNow helpdesk/ticketing system.
• Experience in Intune and Workspace One MDM solutions.
• Ability to draft technical documentation, project plans, and training material.

Compensation

Compensation for roles at Beacon Systems Inc depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, BeaconGov provides reasonable range of compensation for this role.

EEO Statement

Beacon Systems is dedicated to fostering an inclusive and diverse work environment. We ensure equal employment opportunities for all individuals, regardless of their race, color, religion, gender, national origin, age, disability, or any other legally protected characteristic. Our commitment to being an equal-opportunity employer extends across all aspects of employment, from recruitment and hiring to promotions and benefits. We firmly believe in treating all employees and applicants fairly, based on their qualifications, skills, and performance.