ServiceNow Developer ITSM & IGA Implementation

Overview

Remote
$50 - $55
Contract - W2
Contract - 6 Month(s)
No Travel Required

Skills

ServiceNow
Change Management
Configuration Management Database
Knowledge Management
Change Request Management
Interfaces
IT Service Management
Regulatory Compliance
Windows PowerShell
Provisioning
Reporting
RBAC

Job Details

Role Summary

The ServiceNow Developer will be responsible for building and configuring ITSM and IGA modules in ServiceNow, supporting the implementation of automated workflows, integrations, and user interfaces. This role requires hands-on experience with scripting, catalog development, and identity provisioning logic.

Key Responsibilities

ITSM Module

Develop and configure Incident, Problem, Change, Request, and Knowledge Management modules.

Implement Problem Management features such as inactivity monitors, notifications, and RCA workflows.

Build Change Management workflows including CAB approvals and risk calculators.

Configure CMDB data models and health dashboards.

Develop Service Catalog items for onboarding, transfers, and terminations.

Ensure UI consistency across native and workspace views. Key Responsibilities

IGA Module - Build and test JML workflows for identity provisioning and deprovisioning.

Integrate with Active Directory, M365, and disconnected systems using APIs.

Implement RBAC logic and birthright access provisioning.

Develop automated test scripts (ATF) for access workflows.

Configure reporting and logging for audit and compliance tracking.

Qualifications & Experience
5+ years of ServiceNow development experience.

Strong scripting skills in JavaScript, GlideRecord, Flow Designer.

Experience with IGA workflows and access governance.

Familiarity with PowerShell, M365, and Active Directory.

Experience with ServiceNow ATF, UI Policies, and Business Rules.

Certifications

Required: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD)

Preferred: Certified Implementation Specialist ITSM

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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