Help Desk Specialist

Palmer Group is actively recruiting a Help Desk Specialist for a dynamic organization that values community impact, inclusivity, and personal growth. In this role, you ll serve as the first point of contact for advisors and internal users, playing a key part in resolving technical issues and enhancing user experiences. You ll collaborate across IT departments, gaining exposure to diverse teams and expanding your understanding of the company s technology landscape. With a strong emphasis on professional communication and relationship-building, this position offers a supportive environment where successes are celebrated, learning is encouraged, and fun is part of the culture. Apply today!
Work model:

• Hybrid

What you will do:

• Provide technical support to advisors across various applications and functions
• Interact with relevant IT departments to restore service and identify issues
• Document and maintain IT Service Desk processes and procedures
• Maintain service level agreements (SLAs) on tickets within ServiceNow, our service request system
• Classify and document requests and incidents accurately

What you will need to be successful:

• College diploma or university degree in computer science, plus five years of equivalent work experience
• One to three years of experience in PC software and hardware support within a corporate environment
• Familiarity with the ITIL framework
• Beginner to intermediate proficiency in administering, installing, and troubleshooting Microsoft Windows 7, 8, and 10
• Beginner to intermediate proficiency in installing and troubleshooting software suites such as Adobe, Microsoft Office, and other productivity tools
• Experience with the administration and support of clearing house platforms