Support Engineer (Microsoft 365 & Azure)

We are seeking an experienced Support Engineer to join our team and take ownership of managing and configuring Microsoft 365 products, Azure services, and on-premises Microsoft Exchange. If you have strong expertise in Microsoft technologies and a passion for delivering reliable IT solutions, we would love to hear from you!

This position offers remote setup with the flexibility to work from any location in Georgia, whether it's your home, well-equipped offices in Tbilisi and Batumi or a coworking space in Kutaisi.

#LI-DNI#LI-VA2

Responsibilities

• Support and maintain Microsoft 365 products (Teams, Exchange, Security)
• Manage and support Microsoft Exchange hosted in on-premises environments
• Assist with Azure infrastructure support activities
• Troubleshoot and resolve escalated technical issues related to Microsoft 365, Azure services, or on-premises environments
• Document processes, configurations, and troubleshooting steps to improve knowledge sharing and operational efficiency

Requirements

• 2+ years of experience in technical support
• Strong knowledge of Microsoft 365 products (Teams, Exchange, Security)
• Experience with Microsoft Azure services
• Proficiency in managing and supporting Microsoft Exchange on-premises
• Understanding of ITIL processes and experience with ITSM tools like ServiceNow
• English language proficiency at B1+ level

Nice to have

• Familiarity with core enterprise infrastructure services (ADDS, MS CA, DNS, DHCP, DFS)
• Experience with security tools (MS Defender, Azure DLP)
• Knowledge of MS enterprise management stack (SCCM, SCVMM, SCOM, SCDPM)
• Hands-on experience with bare-metal infrastructure and on-premises virtualization (Hyper-V)
• Proficiency in Windows Server and PowerShell scripting

We offer

• We connect like-minded people:
  • Delivering innovative solutions to industry leaders, making a global impact
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
  • Opportunity to work abroad for up to two months per year
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events
• We invest in your growth:
  • Leadership development, career advising, soft skills and well-being programs
  • Certifications, including Google Cloud Platform, Azure and AWS
  • Unlimited access to LinkedIn Learning and Get Abstract
  • Free English classes with certified teachers
• We cover it all:
  • Participation in the Employee Stock Purchase Plan
  • Monetary bonuses for engaging in the referral program
  • Comprehensive medical & family care package
  • Five trust days per year (sick leave without a medical certificate)
  • Benefits package (sports activities, a variety of stores and services)

EPAM Georgia is a team of innovators united by a passion for technology. The dynamic and inclusive culture we embrace helps positively impact our communities, clients, and employees. Here you will collaborate with multi-national teams, contribute to numerous cutting-edge projects, deliver the most creative solutions, and have an opportunity to learn. Our people are at the heart of our success, and we are proud to provide talents with a solid ground to develop and grow.