Overview
On Site
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 1 day((s))
Skills
genesys
Job Details
Title: Contact Center Solution Architect
Location: Phoenix, AZ
Required Skills
- Must have Deep knowledge of call flows, IVR, skill-based routing, omnichannel servicing, and customer journey orchestration.
- Experience assessing current contact center infrastructure (both on-prem and cloud) and make architecture recommendations for platform modernization
- Experience with Genesys (preferably some Five9 (as well)
- Able to contribute with hands on engineering on these platforms
- Knowledge of Routing Logic & WFM
- Experience with AI intent detection, virtual assistants, predictive routing, sentiment analysis, and more
Govind Singh |Tech Recruiter
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Job description :
Location Marysville, OHIO
Key Responsibilities:
Develop and modify Yaskawa robot programs based on project specs.
Diagnose and troubleshoot robotic issues.
Collaborate with engineering and production for system integration.
Perform system testing and validation.
Provide technical support and training to team members.
Maintain documentation for robotic systems and programming changes.Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.