Overview
On Site
USD 25.00 - 35.00 per hour
Full Time
Skills
Innovation
Energy
Teamwork
Computer Hardware
Issue Tracking
Help Desk
Microsoft Windows
Forecasting
Training
Mentorship
Documentation
Inventory
Microsoft Excel
Active Directory
Onboarding
Service Desk
Management
Voicemail
Mobile Devices
Collaboration
Technical Support
Network Operations
Taxes
Life Insurance
Business Transformation
Law
Job Details
Description
Our client is a global infrastructure advisory firm that provides engineering and consulting services across various sectors. Founded over 70 years ago, the company has a rich history of innovation and practical solutions. Their services span multiple markets, including:
Marine Terminals: Planning, design, and technology solutions for efficient cargo movement.
Transportation: Visionary design and planning for connected goods movement.
Energy: Solutions for sustainable energy infrastructure.
Environmental: Strategies for managing coastal, estuarine, and riverine resources.
Federal and Urban Development: Comprehensive services for federal projects and urban development12.
They are known for its commitment to quality, integrity, and teamwork, aiming to deliver resilient and efficient infrastructure projects
The IT Support Specialist provides advanced computer-related support to their employees in all geographical locations. Computer-related issues may include software, hardware, mobile and other collaboration devices. Support is provided to our end users through email, ticketing system, and phone. This position will also provide advanced technical support for the most complex issues. The IT Support Specialist shall also provide training and mentoring for less experienced team members.
Skills
Help desk, Service desk, Troubleshooting, Technical support, Windows 10
Top Skills Details
Help desk, Service desk, Troubleshooting, Technical support, Windows 10
Additional Skills & Qualifications
Respond to end user's requests for computer support. This will also include providing advanced support for the other IT Support Specialists and/or accepting support requests of complex difficulty
o Reply to service desk tickets, answer the service desk phone line
o Try to forecast issues pertaining to changes that may be made by others on the IT team
Be an escalation point for tickets and issues from junior team members
Provide training and mentoring for the other IT Support Specialists
Actively maintain our documentation and inventory using our various IT tools
o IT Glue, Excel, Lansweeper, NinjaOne, Active Directory, etc...
Assist the IT Manager and Network Operations Manager with various tasks and projects
Facilitate employee onboarding and offboarding by computer setup and processing employee terminations
Overall initiative must be exercised in this position
Other Duties
The IT Support Specialist will be responsible for providing advanced technical support to all their employees daily. Support is provided primarily through our service desk ticket system, but will also include phone calls, direct emails, and instant messages. These support duties may include assisting employees with telephone, voicemail, mobile device and collaboration tools related issues. Additionally, the IT Support Specialist may also be required to provide advanced technical support to the other IT Support Specialists. The Network Operations Manager may assign tasks to this individual occasionally.
3 days in the office 2 days out. Office in Raleigh and Clayton, can work out of either but mainly based out of Raleigh
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $25.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Raleigh,NC.
Application Deadline
This position is anticipated to close on May 31, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Our client is a global infrastructure advisory firm that provides engineering and consulting services across various sectors. Founded over 70 years ago, the company has a rich history of innovation and practical solutions. Their services span multiple markets, including:
Marine Terminals: Planning, design, and technology solutions for efficient cargo movement.
Transportation: Visionary design and planning for connected goods movement.
Energy: Solutions for sustainable energy infrastructure.
Environmental: Strategies for managing coastal, estuarine, and riverine resources.
Federal and Urban Development: Comprehensive services for federal projects and urban development12.
They are known for its commitment to quality, integrity, and teamwork, aiming to deliver resilient and efficient infrastructure projects
The IT Support Specialist provides advanced computer-related support to their employees in all geographical locations. Computer-related issues may include software, hardware, mobile and other collaboration devices. Support is provided to our end users through email, ticketing system, and phone. This position will also provide advanced technical support for the most complex issues. The IT Support Specialist shall also provide training and mentoring for less experienced team members.
Skills
Help desk, Service desk, Troubleshooting, Technical support, Windows 10
Top Skills Details
Help desk, Service desk, Troubleshooting, Technical support, Windows 10
Additional Skills & Qualifications
Respond to end user's requests for computer support. This will also include providing advanced support for the other IT Support Specialists and/or accepting support requests of complex difficulty
o Reply to service desk tickets, answer the service desk phone line
o Try to forecast issues pertaining to changes that may be made by others on the IT team
Be an escalation point for tickets and issues from junior team members
Provide training and mentoring for the other IT Support Specialists
Actively maintain our documentation and inventory using our various IT tools
o IT Glue, Excel, Lansweeper, NinjaOne, Active Directory, etc...
Assist the IT Manager and Network Operations Manager with various tasks and projects
Facilitate employee onboarding and offboarding by computer setup and processing employee terminations
Overall initiative must be exercised in this position
Other Duties
The IT Support Specialist will be responsible for providing advanced technical support to all their employees daily. Support is provided primarily through our service desk ticket system, but will also include phone calls, direct emails, and instant messages. These support duties may include assisting employees with telephone, voicemail, mobile device and collaboration tools related issues. Additionally, the IT Support Specialist may also be required to provide advanced technical support to the other IT Support Specialists. The Network Operations Manager may assign tasks to this individual occasionally.
3 days in the office 2 days out. Office in Raleigh and Clayton, can work out of either but mainly based out of Raleigh
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $25.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Raleigh,NC.
Application Deadline
This position is anticipated to close on May 31, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.