ESM Tech Lead

Must Have Experience Experienced in implementation of ITSM & ITOM solution using industry best practices Integrate ServiceNow ITOM modules with a variety of enterprise monitoring tools, automation of alerts, application management tools using OOB plugins and API methods Hands-on development experience of ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound Experienced in implementation on ServiceNow Discovery, Service Mapping, Event Mgmt and Orchestration use cases. 3rd party software integrations with ServiceNow Design and modify ServiceNow forms, workflows, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more. Experience in multiple ServiceNow implementations Lead the configuration and customization of ServiceNow instances Good to have Experience Knowledge of Flow Designer, Integration Hub Worked on Discovery, Service Mapping, Event Mgmt Worked on CSM, HRSD, GRC, ITBM Experience in working on Performance Analytics Design and modification of ServiceNow Service Portal. Review existing set up and provide best practice recommendations in line with the OEM Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features. Experience with HTML coding and Jelly script strongly preferred Academic and Professional Experience Professional 3+ years of experience with ServiceNow required 5+ years of experience with IT Industry required Academics Certified System Admin CIS-ITSM, Certified Application developer ITIL Foundations certification is preferred. Bachelor's degree or equivalent combination of education and experience.

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