ITAM Zendesk Administrator - Hybrid - Long term Contract - Washington, DC - B4070B

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

IT Asset Management
Zendesk
SLA
Reporting

Job Details

Our direct client is looking for a ITAM Zendesk Administrator for a Hybrid Long term Contract in Washington, DC.

Note: Hybrid position - local candidates only

J0B DESCRIPTION:
- The ITAM Zendesk Administrator is responsible for managing all ITAM-related tickets within the Zendesk platform.
- Key Responsibilities:
- Ticket Management
-- Oversee all ITAM-related Zendesk tickets, ensuring they are properly categorized and routed.
-- Monitor and manage SLAs for all tickets.
- Data Synchronization with Oomnitza
-- Ensure all Zendesk tickets correspond accurately with the Oomnitza ITAM platform.
- Reporting and Auditing
-- Generate and distribute weekly reports on ticket status and SLA compliance.
- Process Optimization
-- Develop and refine processes for ticket categorization and assignment.
- Communication and Collaboration
-- Act as the primary point of contact for ITAM ticket management within Zendesk.

SKILL MATRIX:
- Strong proficiency with Zendesk and IT Asset Management (ITAM) platforms - Required
- Familiarity with SLA management and reporting tools - Plus to have.

Question 1: Hybrid position that will require regular on-site reporting. Is your candidate willing to report on-site in Washington DC as required by client?

Location: Hybrid, 1101 4th St. SW, Suite 350, Washington DC.
Type: Long term Contract\

Please send resume to "jobs at etechnovision dot com" with B4070B in Subject for immediate consideration.

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About Technovision, Inc.