Sr. Manager, Technical Support - Tier 3 (Remote)

    • CrowdStrike
  • Posted 38 days ago | Updated 12 hours ago

Overview

Remote
USD 120,000.00 - 200,000.00 per year
Full Time

Skills

Technical Support
Tier 3
Project management
Customer service
Problem solving
Professional development
Cyber security
Leadership
Cloud computing
FOCUS
Innovation
CaliberRM
Management
SaaS
Security clearance
Mentorship
Collaboration

Job Details

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:
The ideal Support Escalation Senior Manager is passionate about technology and customers. You will provide your technical expertise and leadership to enable our skilled technical Escalation Engineering team to perform their role. You will have a customer-first mentality, the desire and initiative to own and enjoy working in a fast paced, high growth, learning environment

What You'll Do:
  • Willing to work as a part of a high caliber small team and make a difference.
  • Be the voice of our customers.
  • Perform as an escalation point within the Support Team.
  • Manage our key relationship with Development Engineering teams.
  • Provide updates to Leadership and field teams on critical escalations.
  • Work on proactive initiatives to take what we learn and drive improvements.
  • Support our engineers on customer calls when dealing with critical customer issues.
  • Ensure we develop and provide growth for our Escalation Engineers.
  • Make decisions quickly, often with limited information, based on a solid understanding of security principles and best practices.
  • Uphold good cultural practices.
  • Always use good judgment.


What You'll Need:
  • At least 4 years of total experience working as a Manager in Technical Support supporting Enterprise customers, including a role leading a Support Escalation Engineering team.
  • A technical history of working as a Support Engineer, preferable including in an escalation role and supporting Enterprise customers.
  • Knowledge of enterprise web technologies, security and SaaS environments.
  • Leadership and management skills supporting globally distributed teams.
  • Project management experience, preferably on worldwide initiatives.
  • Customer-service oriented with a problem-solving attitude.
  • Excellent written and verbal communications skills.
  • Bachelor's Degree or equivalent.
  • ship and must reside on US soil to obtain CJIS clearance and meet requirements for authorized access to applications in our GOV cloud.


#LI-Remote

#LI-RL1

Benefits of Working at CrowdStrike:
  • Remote-first culture
  • Market leader in compensation and equity awards
  • Competitive vacation and flexible working arrangements
  • Comprehensive and inclusive health benefits
  • Physical and mental wellness programs
  • Paid parental leave, including adoption
  • A variety of professional development and mentorship opportunities
  • Offices with stocked kitchens when you need to fuel innovation and collaboration


We are committed to fostering a culture of belonging where everyone feels seen, heard, valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact , for further assistance.

CrowdStrike participates in the E-Verify program.

Notice of E-Verify Participation

Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $120,000 - $200,000 per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.

Expected Close Date of Job Posting is:07-14-2024