Network Monitoring Engineer (NOC) - Fort Mill, SC (Fully Onsite)

Role: Network Monitoring Engineer (NOC)

Locations: Fort Mill, SC (Fully Onsite)

Duration: 12+ Months Contract

1. Monitoring & Performance Management

• Monitor network performance, respond to alerts, and troubleshoot issues promptly.
• Utilize tools like ServiceNow, SolarWinds, Dynatrace, AlertSite, and DPA for proactive monitoring and issue resolution.
• Analyze monitoring data to identify trends, anomalies, and recommend improvements.

1. System Maintenance & Optimization

• Perform routine system checks, maintenance tasks, and updates to ensure optimal performance.
• Collaborate with datacenter teams for physical troubleshooting of devices.

1. Incident Management & Documentation

• Document and track incidents, resolutions, system changes, and maintain workflow/playbooks.
• Ensure compliance with security policies and participate in incident response.
• Participate in on-call rotation and provide 24/7 support for monitoring and SLA adherence

1. Technical Support & Communication

• Provide technical support to end-users and engage effectively with stakeholders.
• Demonstrate strong communication skills with both technical and non-technical audiences.

1. Collaboration & Vendor Coordination

• Work with vendors, service providers, and global teams to optimize infrastructure.
• Maintain positive team relationships, including remote collaboration.

1. IT Knowledge & Standards

• Possess good knowledge of IT infrastructure, event management, and ITIL standards.
• Contribute to automation and continuous improvement initiatives.
• Excellent troubleshooting and problem-solving skills.
• Familiarity with firewall and security protocols.
• Knowledge of cloud services (AWS, Azure) is a plus.
• Certifications such as CompTIA Network+, Cisco Certified Network Associate (CCNA), or equivalent is a plus.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced and collaborative environment