Field Service Engineer

Snapshot:
Must be located or willing to relocate to the Cedar Rapids, IA area 
Must have Data Center Server Break/Fix experience.
Direct W2 Only – No C2C or Vendors

Compensation: $60-80k + 6% bonus + mileage reimbursement + phenomenal healthcare benefits

Travel: Must be able to travel to client sites up to 75% of the time (typically within 20 miles, 100 miles maximum).

Field Service Engineer

The Field Service Engineer is responsible for providing onsite system diagnostic and analytical support to customers. Specifically, the FSE responds to customers systems failures by way of computer hardware service, testing, diagnostic analysis, and systems analysis of hardware, storage area networks, and system configurations. An FSE must be available to respond to customer issues 24/7 and service all equipment regardless of product training within the designated service area. They also must have a thorough and broad knowledge of system configuration and equipment compatibility requirements and limitations across various OEM product lines. The FSE has the skillset to review machine logs internal to the device.

• Provides onsite technical customer support. Displays professional attitude and courtesy while on site.
• Ensures timely, professional, and effective response to customer service needs to maintain a high level of customer satisfaction.
• Provides effective problem analysis and identification remotely before arrival at customer site; determines needed parts and documentation to minimize down time and multiple trips
• Maintains effective communication with customers and our customer support center during repair process and any projected delay.
• Analyzes software and hardware error logs, utilizes diagnostic and troubleshooting techniques and operating system analysis to ensure timely and effective repair.
• Analyzes, diagnoses, troubleshoots and repairs hardware, storage area network and systems configuration and compatibility problems.
• Inventory / Parts Management: determine needed parts and quantities based on contracts in service area. Returns bad or excess parts in a timely manner.
• Manages accurate inventory count, daily and as required and performs bi-yearly physical count inventory.

Qualifications:

• Minimum 3+ years specific experience working with OEM data center hardware
• Certification and other OEM computer hardware certifications from major vendors such as Dell, IBM, HP, etc. are helpful
• Bachelor's degree in related field (i.e. Computer Science, Engineering) or equivalent experience preferred. High School Degree required
• Understanding of different OEM equipment with the ability to grasp new products/concepts
• Demonstrated experience providing Customer Service (may be internal to organization) and ability to put the Customer Needs first
• Proven ability to work independently, while exhibiting leadership and collaboration, when working with others
• CompTIA A+ and Server + a huge plus
• Must possess a valid driver s license and an appropriate driving record based on the position travel requirements.
• Must be able to assume an on-call status position and respond based on service level agreements within assigned territory.