*Service & Product Design Manager* - W2 role

  • Charlotte, NC
  • Posted 3 hours ago | Updated 3 hours ago

Overview

On Site
Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Coaching
Design Review
Data Flow
Analytics
Mapping
Product Design
Product Development
Product Engineering
Process Modeling
SaaS
Service Design
Supply Chain Management
Systems Architecture
Software Development
UI
Workflow
Figma
UX/UI
service design toolkits

Job Details

Kellton Tech is a full-service software development company, offering end-to-end IT solutions, strategic technology consulting and product development services in Web, SMAC (Social, Mobile, Analytics, Cloud), ERP-BPM, and IoT space Our methodology of inventing infinite possibilities with technology helps us develop best in-class and cost effective solutions for our clients.

Currently Kellton Tech is looking for talented resources for one of our listed client. Below are the position details

Job Title: Service & Product Design Manager

Location: Charlotte, NC Onsite 4 days (Mon-Thurs)

Assignment Type: 6 month contract-to-hire (potential to extend to 12 months)

About the Role

Design is a new capability we re building within this group. We re looking for someone with experience spanning Service Design and Product Design, who is comfortable mapping systems for dependencies and translating them into UX/UI designs for production.

Your primary role will be to deeply understand the users, their context, and their jobs-to-be-done and how these impact operations. You ll collaborate with peers to define user experiences that are both functional and thoughtful.

This hybrid role requires both strategic thinking and hands-on tactical execution. You ll lead discovery, co-create future-state journeys, and craft intuitive UI solutions that meet real-world operational needs all while collaborating closely with Product, Engineering, and Business stakeholders.

What You Will Do

  • Lead end-to-end Service Design (20 30%) and Product Design (70 80%) efforts across our suite of products.
  • Guide ecosystem-level mapping, current-state and future-state journey design, and create UX/UI designs that help users accomplish their tasks.
  • Identify system dependencies, data flows, and user pain points.
  • Translate research and operational insights into low-fidelity user journeys and ultimately, intuitive product experiences.
  • Collaborate with internal operators, subject matter experts, and users to understand pain points and workflows.
  • Work closely with Product and Engineering to align on problems-to-solve and features that meet user and business needs.
  • Provide coaching and mentorship to 1 3 designers, fostering design excellence through feedback and critique.
  • Facilitate workshops with cross-functional teams to drive alignment.
  • Translate high-level service designs into hands-on UI work in Figma.
  • Document and communicate design decisions clearly and persuasively to stakeholders.

You ll Thrive Here If You

  • Are energized by operational complexity and motivated to create clarity through design.
  • Move seamlessly between strategic systems thinking and hands-on design execution.
  • Take a human-centered approach to solving business and technical problems.
  • Balance short-term delivery with long-term vision, and adapt as product needs evolve.
  • Are collaborative, curious, and care deeply about the real-world impact of your work.

Required Experience

  • 7+ years of experience in Product, UX, or Service Design, with at least 1 2 years in a design leadership or management role.
  • Proven experience designing for operations-heavy environments (e.g., supply chain, inventory, food tech, logistics).
  • Strong product thinking comfortable navigating between user needs, business logic, and system architecture.
  • Experience leading design efforts for enterprise platforms or SaaS products with complex workflows.
  • Proficiency in Figma and service design toolkits (journey mapping, blueprints, etc.).
  • Ability to lead user research, including field observations, stakeholder interviews, and usability testing.
  • Experience facilitating design reviews, retrospectives, and collaborative workshops.
  • Familiarity with ERP or Enterprise SaaS tools is a strong plus.

Bonus: Experience coaching designers or contributing to team structure and design processes.

Apply: Interested candidates can apply with their detailed word formatted resume along with their contact information\availability to raj (dot) sekhar (at) kellton (dot) com Phone 703-5 9 2 .9.5.1.7

Thanks for all your time!

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