Overview
On Site
Depends on Experience
Contract - W2
Contract - Independent
Skills
Amazon Web Services
Analytics
Artificial Intelligence
Authentication
Cloud Computing
Customer Experience
Customization
Database
Genesys
JavaScript
Management
Microsoft Exchange
OAuth
Python
Scripting
Switches
Job Details
Genesys Cloud Architect
Location: Austin, TX / Denver, CO [ONSITE]
C2C
Job Description:
Genesys Cloud CX Development| Visual Tools
- From a high-level Architect's perspective, building voice/digital bots. While having a foundation understanding of variables, loops, decision logic, and switch statements
- To build voice/digital bots in Genesys Cloud CX, any required integrations, additional technical skills may be valuable or necessary.
Integration & Backend Skills-
- Working with APIs to exchange information with other tools
- Writing scripts or code to handle special logic
- REST APIs: For connecting to external systems, databases, or services using Genesys APIs (users, conversations, analytics, etc.)
- OAuth & Authentication: Managing secure access when calling external systems
- configuring and customizing.
Optional but Valuable Programming Skills-
- Need additional skills on advanced or customized bot needs to be. For example:
- JavaScript Often used when building connectors between Genesys and other systems. It can also help add extra logic behind the scenes (like in cloud environments such as AWS).
- Python Commonly used in AI projects. If you're connecting your bot to smart services (like Google or Amazon AI tools), this can be very helpful.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.