Overview
On Site
USD 26.00 per hour
Full Time
Skills
Field Engineering
Customer Service
Business-to-business
FOCUS
Documentation
Decision-making
Problem Solving
Conflict Resolution
Technical Support
Product Support
Computer Hardware
Salesforce.com
Management
End-user Training
Collaboration
Medical Devices
Manufacturing
Job Details
Date Posted: 10/07/2025
Hiring Organization: Rose International
Position Number: 489667
Industry: Medical Equipment & Supplies
Job Title: Technical Support Specialist
Job Location: Portage, MI, USA, 49002
Work Model: Onsite
Shift: Training will be on the 1st shift, 8:00 AM - 5:00 PM EST. Must be open to work second shift 2 pm - 10 pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 26.00
Max Hourly Rate($): 32.00
Must Have Skills/Attributes: Engineering, Technical Support, Troubleshooting
Nice To Have Skills/Attributes: Medical device
Experience Desired: Experience in technical support and high-level Customer sevice (3+ yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Required Education:
High School diploma or equivalent
Required Skills/Experience:
3-5 years of experience in technical support, field engineering, or a related technical role
Must have experience handling live customer calls. Customer service experience must be high-level.
Experience with highly technical or sophisticated products, especially in a B2B or industrial environment
Strong troubleshooting skills with a focus on diagnosing and resolving complex technical issues
Proficiency in using support platforms such as Salesforce for case tracking and documentation
Ability to communicate technical concepts clearly to both technical and non-technical audiences
Comfortable working independently and exercising sound judgment in decision-making
Strong organizational and problem-solving skills
Job Duties:
Provide expert technical support via phone and email to field engineers, technicians, and product support staff
Troubleshoot, diagnose, and resolve complex hardware and software issues related to sophisticated and technical products
Respond to escalated support cases where first-line teams have been unable to resolve the issue
Document all support activities and reported issues using Salesforce or other case management tools
Participate in or lead customer training sessions to improve product knowledge and usage
Provide hands-on support and diagnostics at the local depot when required
Collaborate with cross-functional teams to escalate and resolve systemic product or technical issues
Maintain a high level of product knowledge and stay updated on new product developments
Industry:
Medical Device Manufacturing
Estimated Start Date:
10/27/2025
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Hiring Organization: Rose International
Position Number: 489667
Industry: Medical Equipment & Supplies
Job Title: Technical Support Specialist
Job Location: Portage, MI, USA, 49002
Work Model: Onsite
Shift: Training will be on the 1st shift, 8:00 AM - 5:00 PM EST. Must be open to work second shift 2 pm - 10 pm
Employment Type: Temporary
FT/PT: Full-Time
Estimated Duration (In months): 13
Min Hourly Rate($): 26.00
Max Hourly Rate($): 32.00
Must Have Skills/Attributes: Engineering, Technical Support, Troubleshooting
Nice To Have Skills/Attributes: Medical device
Experience Desired: Experience in technical support and high-level Customer sevice (3+ yrs)
Required Minimum Education: High School Diploma or equivalent
**C2C is not available**
Job Description
Required Education:
High School diploma or equivalent
Required Skills/Experience:
3-5 years of experience in technical support, field engineering, or a related technical role
Must have experience handling live customer calls. Customer service experience must be high-level.
Experience with highly technical or sophisticated products, especially in a B2B or industrial environment
Strong troubleshooting skills with a focus on diagnosing and resolving complex technical issues
Proficiency in using support platforms such as Salesforce for case tracking and documentation
Ability to communicate technical concepts clearly to both technical and non-technical audiences
Comfortable working independently and exercising sound judgment in decision-making
Strong organizational and problem-solving skills
Job Duties:
Provide expert technical support via phone and email to field engineers, technicians, and product support staff
Troubleshoot, diagnose, and resolve complex hardware and software issues related to sophisticated and technical products
Respond to escalated support cases where first-line teams have been unable to resolve the issue
Document all support activities and reported issues using Salesforce or other case management tools
Participate in or lead customer training sessions to improve product knowledge and usage
Provide hands-on support and diagnostics at the local depot when required
Collaborate with cross-functional teams to escalate and resolve systemic product or technical issues
Maintain a high level of product knowledge and stay updated on new product developments
Industry:
Medical Device Manufacturing
Estimated Start Date:
10/27/2025
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.