Overview
On Site
USD 40.00 - 42.00 per hour
Contract - W2
Contract - Independent
Skills
Organizational change management
Attention to detail
Program management
Critical thinking
Problem solving
Customer facing
Customer support
Online training
Operations
Adobe AIR
Exceed
Augmented reality
CSM
Communication
Motivation
Data
Writing
Training
Auditing
SAFE
Coaching
Robotics
Computer hardware
Leadership
Analytical skill
SQL
Microsoft Excel
Tableau
Finance
Accounting
Marketing
Creativity
Legal
Artificial intelligence
Insurance
.NET
Job Details
Description
Role Description:
You will work directly with operations leaders at KCVG Air Hub to meet or exceed the stated goal of sorting 20k missions per hour (MPH) through the site's robotic technology and processes. You will partner with the AR CSM to identify operational pain-points, translate those into opportunities enabling process changes to improve system performance and customer sentiment. You will use your technical acumen, program management, organizational change management, and communication skills to align a broad range of initiatives for the customer. You will drive execution excellence for your portion of the end-to-end guidance model (e.g., technical, operational, organizational, and educational) that span several teams, levels, and cross functional business units. At AR we value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM, you have a business outcome mindset, broad technical background, and a passion for problem-solving. You are a team player, use data to make choices, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth's most customer-centric experiences.
100% Onsite in Erlanger, KY
Requirements
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Role Description:
You will work directly with operations leaders at KCVG Air Hub to meet or exceed the stated goal of sorting 20k missions per hour (MPH) through the site's robotic technology and processes. You will partner with the AR CSM to identify operational pain-points, translate those into opportunities enabling process changes to improve system performance and customer sentiment. You will use your technical acumen, program management, organizational change management, and communication skills to align a broad range of initiatives for the customer. You will drive execution excellence for your portion of the end-to-end guidance model (e.g., technical, operational, organizational, and educational) that span several teams, levels, and cross functional business units. At AR we value critical thinking, self-motivation, and thrive in ambiguous, entrepreneurial environments. You will pay attention to detail but think big on behalf of our customers. As a CSM, you have a business outcome mindset, broad technical background, and a passion for problem-solving. You are a team player, use data to make choices, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth's most customer-centric experiences.
- Responsibilities Implement and support training mechanisms and processes to enable the KCVG ops team to more efficiently utilize their AR assets, build subject matter expertise, and innovate to address the needs of operations and AR customers.
- Auditing adoption of new processes and improving effectiveness of safe and effective AR operational best practices. Identifying and addressing trending operational performance issues and improvement opportunities, and implementing solutions
- Capture and submit "voice of the customer" regarding product/service feedback to influence support and development priorities.
- Coaching site managers on AR best practices and robotics systems and tools
100% Onsite in Erlanger, KY
Requirements
- Bachelor's degree in engineering and/or relevant experience
- 2+ years of experience in customer-facing roles, with experience resolving technical issues with operations, engineering (software/hardware), and leadership teams.
- 2+ years of Project/Program Management experience
- Knowledge and/or working experience with analytical tools (SQL, Excel, tableau)
- Excellent written and oral communication skills
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.