IT Support & Network Specialist

IT Support & Network Specialist

Employment Type: Contract-to-Hire (6-month C2H)

Workplace Type: Onsite

Location: Moorpark, CA

Industry: Manufacturing (Bio, Medical)

Compensation: $29-$36 per hour | $60-$75k annually after conversion

Job Title: IT Support & Network Specialist

Duties and Responsibilities:

• Provide comprehensive technical support to end users, including hardware, software, and network troubleshooting.


• Map, configure, and revamp network infrastructures, including routers, switches, access points, and Wi-Fi systems.


• Install, set up, and manage desktops, printers, and other peripheral devices, including configuring network connections and IP setup.


• Manage and maintain Active Directory/EntraID, Office 365, Azure, Intune, Windows Server, and Windows OS (10, 11).


• Troubleshoot and resolve issues related to printers, including network printer mapping and IP configuration.


• Maintain network security by managing firewalls (e.g., Sophos), cybersecurity software, and ensuring compliance with IT standards.


• Utilize ITSM tools, help desk ticket systems, and IT asset management software to track and manage IT support activities.


• Assist in migrating IT assets from legacy systems to new platforms, ensuring minimal disruption.


• Support the setup and maintenance of remote access technologies to enable flexible working arrangements.


• Follow ITIL framework and best practices to deliver effective IT support and service management.

Required Skills and Experience:

• BS/AS Degree in Information Technology, Information Systems, Computer Science, Computer Networking, or related fields.

• Strong technical skills across various systems, with particular expertise in networking.


• Experience designing, mapping, and restructuring large-scale networks.


• Proven troubleshooting skills for hardware, software, and network issues.


• Customer service-oriented with professional experience remediating end-user technical issues.


• Ability to configure complex network setups, including chaining domains and setting up networked printers.


• Deep understanding of ITIL frameworks and best practices.


• Knowledge of Windows ecosystems, including Windows 10/11, Windows Server, Azure, Office 365, and Active Directory/EntraID.


• Well-versed with networking equipment such as routers, switches, Wi-Fi access points, and VoIP systems.


• Hands-on experience with ITSM/help desk ticketing systems and remote access solutions.

Preferred Experience and Bonus Skills:

• Certifications: CCNA, CompTIA+, ITIL v4

• Experience with migrating IT assets and systems from legacy platforms to modern solutions.


• Experience working with cybersecurity tools, network security configurations, and firewalls.


• Knowledge of cybersecurity compliance frameworks (e.g., ISO 27001).


• Familiarity with setting up and managing IP stacks for printers and other networked devices.


• Basic understanding of IT Service Delivery metrics such as OKRs.


• Additional certifications or experience related to cybersecurity or advanced network design is a plus.


• Strong adaptability and willingness to learn new technologies and processes

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.