Overview
On Site
USD 60.00 - 65.00 per hour
Full Time
Skills
Application Support
Documentation
Axway
MFT
Software Design
Workflow
Root Cause Analysis
Quality Assurance
Regulatory Compliance
Management
Communication
Information Technology
Privacy
Finance
Credit Cards
Banking
Onboarding
Payroll
Training
Reporting
Job Details
Position: Information Technology Application Support Analyst IV
Location: Fully Remote
Duration: 12+ Months Contract
Job ID: 170062
Job Overview:
The Information Technology Application Support Analyst is responsible for supporting software systems, providing troubleshooting, technical assistance, installation, and training to software users. This role ensures that application support documentation is maintained to the highest quality and contributes to the smooth operation of critical software applications.
Must Haves:
Responsibilities:
Qualifications:
Skills and Competencies:
About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ;br>
At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:
Pay Range: $60 - $65
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 . To report any concerns, please email us at #LI-HM1
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Location: Fully Remote
Duration: 12+ Months Contract
Job ID: 170062
Job Overview:
The Information Technology Application Support Analyst is responsible for supporting software systems, providing troubleshooting, technical assistance, installation, and training to software users. This role ensures that application support documentation is maintained to the highest quality and contributes to the smooth operation of critical software applications.
Must Haves:
- Experience with Axway MFT products, Secure Transport, and Transfer CFT.
Responsibilities:
- Obtain information on application design and functionality to propose solutions to end users.
- Respond to client inquiries concerning software operation and troubleshoot system software and operator complications.
- Monitor routine and critical processes and workflows to proactively identify problem trends.
- Assist with application implementations and configuration.
- Perform root cause analysis and provide technical solutions to production-related application errors.
- Conduct application testing in various environments.
- Deploy service releases, patches, requests, and customizations, including regulatory and compliance mandatory updates.
- Resolve complex problems or issues.
- Oversee multiple processes and act as a procedural expert regarding policies, guidelines, or processes.
- Act as a lead to less experienced associates and serve as a subject matter expert (SME).
Qualifications:
- Bachelor's degree in a related field and seven (7) years of related experience, or High School Diploma and eleven (11) years of experience.
Skills and Competencies:
- Ability to communicate technical problems and solutions to non-technical users.
- Excellent written and verbal communication skills.
About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ;br>
At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:
- Pay any fee to be considered for, submitted to, or selected for any opportunity.
- Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
- Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.
Pay Range: $60 - $65
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 . To report any concerns, please email us at #LI-HM1
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.