Overview
On Site
Depends on Experience
Full Time
Skills
ServiceNow AIOps
HAM/SAM
CMDB and Discovery
Job Details
Role : ServiceNow Architect
Location : Bethesda, MD ( 3 Days Hybrid )
Duration : 6+ Months Contract
Role Summary:
We are seeking a highly experienced ServiceNow CMDB & Service Mapping Architect to lead enterprise-wide Configuration Management and Service Mapping initiatives.
Job Description:
Key Responsibilities:
- Define and own the CMDB and Service Mapping strategy, architecture, and roadmap across multiple business units and platforms.
- Lead end-to-end Service Mapping engagements from discovery and dependency mapping to certification and operational handover.
- Serve as the technical lead and design authority, reviewing solutions from developers and integration teams to ensure alignment with architectural standards.
- Establish data governance models, relationship mapping standards, and lifecycle management processes for CIs.
- Conduct CMDB maturity assessments, recommend improvements, and enable CMDB health dashboards and KPIs.
- Work with stakeholders in ITSM, ITOM, SecOps, and App teams to drive adoption and ensure data completeness.
- Lead integration design for third-party systems
- Develop and maintain accelerators, frameworks, and templates for quicker rollout across projects.
- Mentor junior developers and lead technical workshops.
Skills & Qualifications:
- ServiceNow Certified Implementation Specialist CMDB and Discovery (Mandatory)
- ServiceNow Certified Application Developer (Preferred)
- 12+ years in IT, 4+ years focused on ServiceNow CMDB & Service Mapping
- Hands-on experience with Pattern Designer, MID Server architecture, Horizontal & Top-Down Discovery
- Deep understanding of ITIL, Configuration Management, and Service Management
- Strong communication, stakeholder engagement, and documentation skills
Nice to Have:
- Experience working with large enterprise CMDBs (100K+ CIs)
- Prior experience with cloud-native infrastructure discovery (AWS, Azure, Google Cloud Platform)
- Familiarity with Kubernetes and container-based discovery
- Exposure to ServiceNow AIOps, HAM/SAM, or SecOps
Education Qualification:
- Bachelor s degree in computer science, Information Technology, or a related field (or equivalent experience).
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