Overview
On Site
Depends on Experience
Contract - W2
Skills
Desktop
Job Details
Desktop Support Technician II
Onsite | Dallas, TX
Long Term Contract | Potential to Convert
About Our Client: Our client is a privately held exploration and production company with nearly 90 years of global petroleum operations. As one of the world’s leading independent energy companies, our client is committed to being a growth-oriented industry leader, recognized globally for the excellence of its people, the efficiency of its operations, and its longstanding values of honesty and integrity.
Job Description: Our client is seeking a Desktop Support Technician to join our team, focused on delivering high-quality, user-centric technical support to employees across the organization. This role requires a proactive, resourceful individual with strong problem-solving skills and a passion for providing exceptional service. The technician will provide both local and remote support, participate in projects, and contribute to an energetic, collaborative environment.
What You’ll Do:
Onsite | Dallas, TX
Long Term Contract | Potential to Convert
About Our Client: Our client is a privately held exploration and production company with nearly 90 years of global petroleum operations. As one of the world’s leading independent energy companies, our client is committed to being a growth-oriented industry leader, recognized globally for the excellence of its people, the efficiency of its operations, and its longstanding values of honesty and integrity.
Job Description: Our client is seeking a Desktop Support Technician to join our team, focused on delivering high-quality, user-centric technical support to employees across the organization. This role requires a proactive, resourceful individual with strong problem-solving skills and a passion for providing exceptional service. The technician will provide both local and remote support, participate in projects, and contribute to an energetic, collaborative environment.
What You’ll Do:
- Deliver onsite advanced support, including troubleshooting, hardware replacement, system upgrades, deployments, and repairs for end-user devices.
- Support remote offices and retail sites, including virtual machines and Point of Sale (POS) hardware.
- Provide assistance with video conferencing (Teams Rooms), mobile devices (iOS/Android), and IP telephony (VoIP) systems.
- Identify and resolve issues affecting user experience, including coordination with vendors to implement effective solutions.
- Partner with the Senior Workplace Engineer on strategies for end-user digital workspace and ensure hardware/software compatibility.
- Participate in strategic planning to align IT initiatives with business goals.
- Mentor junior team members to build their technical skill sets and responsibilities.
- Offer feedback to improve technical processes and service delivery.
- Coordinate directly with end users to set expectations and schedule services.
- Create and maintain documentation and knowledge base content for hardware/software installation, configuration, and troubleshooting.
- Manage lifecycle updates in the Asset Management Database (AMDB) and maintain device custody records.
- Monitor and maintain inventory levels of end-user hardware, adhering to established stock thresholds.
- Dispose of end-of-life, damaged, or broken assets per company standards.
- Manage vendor relationships, ensuring timely procurement, performance compliance, and accurate quoting for hardware needs.
- Track and update shipment and inventory records, ensuring proper lifecycle statuses.
- Support annual hardware refreshes in line with lifecycle schedules.
- Maintain an up-to-date hardware catalog, adding new devices and removing outdated ones.
- Participate in an on-call rotation for after-hours, weekend, and holiday support.
Required Skills:
- Strong organizational skills and attention to inventory management.
- Excellent communication and team collaboration capabilities.
- Proficiency with asset management databases and tools.
- Solid understanding of hardware lifecycle and refresh strategies.
- Ability to align hardware management with business needs.
- Proficient in Microsoft OS installation/troubleshooting, O365 Suite, Microsoft Teams, SharePoint, and Box.
- Experience with PXE boot imaging using tools like SCCM, Tanium, etc.
- Skilled in resolving Citrix/VDI client issues.
- Working knowledge of Active Directory, TCP/IP, DNS, WINS, DHCP, wireless networking, and basic VoIP administration.
- Ability to interpret technical manuals and procedural documentation.
- Capable of conducting technical research for problem-solving.
- Strong customer service focus with ability to adapt in a fast-paced corporate environment.
- Effective multitasking and prioritization skills.
- Ability to work independently and maintain composure under pressure.
- Experience with technical documentation and support process improvement.
- Familiarity with ITSM tools such as ServiceNow, Helix, Remedy, Cherwell, or HEAT.
- Basic knowledge of ITIL principles.
Education:
- High School Diploma required
- Associate’s or Bachelor’s degree in Computer Science or a related field strongly preferred
- Minimum of 3 years in IT desktop support
- Industry certifications (e.g., A+, Microsoft Office, MCP) are a plus
Pay & Benefits:
- Starting at $36 hourly rate (flexibility to increase based on experience)
- Full benefits upon conversion
- Work life balance
- Positive and strong company culture
Call-to-Action:
- Apply today!
- Send a copy of your update resume to nikki.dinh@catapultsg.com for immediate consideration!
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