IT Business Analyst

Resource must be local to PA.

BACKGROUND/PROBLEM STATEMENT

OCYF has a specific need for highly skilled staff augmentation to support current IT system development and maintenance while also transitioning to a new statewide Child Welfare Case Management System (CW CM) in alignment with the Governor's Executive Order issued on July 31, 2019 to procure a statewide child welfare case management system. Current IT systems must be supported until OCYF makes a full transition to the new system, which is expected to occur after 2023. Business Process Alignment (BPR) and User Stories with CW CM stakeholders are planned for the remainder of the 2022 calendar year and subsequent activities such as data clean-up and conversion, and system design/configuration are planned to begin in 2022. Following the implementation of the CWCM System, this position will continue to monitor and support the maintenance and enhancements to the system.





RESOURCES

DHS shall provide office space within its office at the Harrisburg Uptown Building (HUB), 2525 North 7th St, Harrisburg, PA 17110. In addition, DHS will supply all necessary hardware, software, network connection, phone and fax for daily use as needed to complete assigned work items. If the contractor in question is approved for part-time or full-time telework, the contractor will be permitted to take equipment home as per OCYF's telework policy.





TRAVEL

IT System planning, implementation and testing activities for current applications and the CW CM may require travel outside the Harrisburg area. OCYF provides assistance to the 67 County Children and Youth Agencies (CCYA) and four OCYF Regional Offices in Harrisburg, Pittsburgh, Philadelphia and Scranton.



CONTRACTOR REQUIREMENTS

1. Points of contact

2. Criminal History Background Check

3. Security access



OBJECTIVES OF ENGAGEMENT



The contractor's primary responsibilities will be to manage specific components and/or initiatives that support OCYF IT systems and users. This contractor manages CWIS functionality for the ChildLine Systems Unit and is responsible for monitoring system changes and issues reported by users. The contractor also manages the monthly expunction process and coordinates with OCYF and other vendor staffs to ensure the process works correctly. The contractor is responsible for supporting subject matter experts in development user requirements, reviewing project deliverable and performing user acceptance testing. The contractor is also responsible for tracking project work to ensure compliance with identified timelines and scope. The contractor serves as the BA team lead for the Quality Assurance and Administrative Support Unit (QAASU) as well as for the Regional Offices.





TASKS TO BE PERFORMED



Specific tasks for the contractor are:



1. Plan, organize, prioritize, and manage multiple initiatives across the OCYF project team.

2. Manages submission and tracking of system defects and change requests related to assigned system components.

3. Manages processes and timelines associated with ChildLine expunctions, ensuring compliance with the state requirements.

4. Provides weekly reports to OCYF Regional Offices indicating the status of pending reports to ensure statutory deadlines are met.

5. Manages work associated with addressing data quality for CWIS person records.

6. Reviews user requirements/user stories and functional specifications for system development, enhancements or configuration and supports associated system user acceptance testing, deployment, problem resolution, and end-user support activities.

7. Responsible for compliance with standards and procedures specific to assigned initiatives.

8. Manage and track progress against the project schedule and scope.

9. Anticipate issues and proactively address them. Identify and track issues.

10. Build and maintain relationships with key stakeholders and customer representatives.

11. Provide support to business operations and end users for OCYF and/or DHS software applications regarding business operations and technical issue evaluations and resolutions.

12. Investigates and resolves business operational and software issues identified and reported by users.

13. Communicate effectively with customers and software / hardware suppliers supporting the commonwealth as appropriate.

14. Works as a liaison with the application team to promote the application team's understanding of requirements.

15. Facilitate communication and knowledge sharing with the Application team.

16. Review deliverables for work plans, cost estimates, testing plans, system design documents, etc. and provide commentary.

17. Develop understanding of system requirements and ensure that test cases and training materials address all system requirements and ensure the system requirements are presented to end users in a manner which can be easily understood.

18. Ensure during the SDLC, that work and requested functionality is consistent with the agreed upon scope.

19. Ensure that requests which do not align with the agreed upon scope are directed through the appropriate change control processes.

20. Manage expectations of stakeholders.

21. Ensure defined IT governance processes are followed.

22. Monitors the work plan and ensures deadlines are being met and work is progressing as planned.

23. Identify risks and issues impacting projects and escalate them in accordance with policy and procedure.

24. Assist with or manage (as determined by the Leadership Team) the development and/or execution of strategies to effectively manage risks and issues until closure.

25. Conduct walk throughs of IT systems with stakeholders and contracted staff as needed.

26. Conduct post-project wrap-ups on behalf of the Program Office when requested by the Leadership Team.

27. Prepare status reports.

28. Establishes and maintains effective working relationships with the network of county children and youth agencies, other Department staff, and other contractors.

29. Uses Microsoft programs (Excel, Word, PowerPoint, Access, and Outlook) for documentation and communication purposes. Uses Team Foundation Server (TFS) and Microsoft Test Manager (MTM). Uses Service Now for incident and request tracking.

30. Able to work in a team environment.

31. Travels as needed.





CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENTS



7 years' experience in developing business, functional and user requirements for IT systems.

7 years' knowledge of business analysis process, principles, practices, and techniques.

Knowledge of software development lifecycle with focus on the user requirements and UAT.

Contractor must have excellent written and verbal communication skills.

Contractor must demonstrate good interpersonal skills and the ability to work with diverse user groups.

Knowledge/experience relevant to Project Management needs.

Contractor must be fluent in English and be able to be clearly understood over the phone.

Ability to establish and maintain effective working relationships.

Highly Desired 2 years' experience performing similar work in the Child Welfare or other Human Services Field.

Highly Desirable IIBA certification.