Atlassian Cloud Support Engineer - ROVO AI

Overview

On Site
Full Time
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - term contract

Skills

Atlassian Cloud Support Engineer - ROVO AI

Job Details

Hello Everyone,

Hope you are doing good!!!!

My name is Pavan and I work with SPAR Information System., I have a great opportunity for you, please find the job details below, if you are interested in applying please send me your updated resume and best time for you to discuss about this opportunity in details.

Role: Atlassian Cloud Support Engineer

Location: Frisco TX & Atlanta GA (This is hybrid role hence we are looking for locals)

Duration: Long term contract

The Atlassian Cloud Support Engineer will be responsible for administering, supporting, and enabling T-Mobile users across Jira Software, Jira Service Management, Jira Align, Jira Analytics, Confluence, and Atlassian Cloud Administration.
This role also requires knowledge on ROVO AI (Atlassian's AI platform), including the design, testing, and support of both Out-of-the-Box (OOTB) and Custom ROVO agents to optimize ITSM, DevOps, and knowledge management operations.
The engineer will deliver L2/L3 support, drive automation and integrations, ensure compliance alignment, and collaborate with cross-functional teams to provide an AI-powered day-to-day support model.

Key Responsibilities
Atlassian Cloud Support

  • Administer and support Jira Software, JSM, Jira Align, Jira Analytics, and Confluence Cloud.
  • Manage projects, workflows, permission schemes, request types, dashboards, and Confluence spaces.
  • Handle user provisioning and access management via Entra ID/SSO.
  • Provide operational support for day-to-day activities, tickets, and escalations.
  • Configure, test, and deploy ROVO OOTB agents for Jira Service Management and Confluence KB.
  • Integrate ROVO agents with Service Desk intake, Automation for Jira (A4J), and Jira projects.

Automation, Integrations & Scripting

  • Design and build automation rules ((A4J) in Jira, JSM & Confluence.
  • Create scripts for bulk administrative operations (Python, Bash, PowerShell, Groovy).
  • Support ROVO integrations with third-party systems using ROVO connectors.
  • Configure webhooks, connectors, and Marketplace apps for automation and knowledge routing.
  • Document knowledge articles, playbooks, and SOPs in Confluence for operational teams.

Required Skills

  • Strong Administrative and custom config knowledge on Atlassian Cloud: Jira Software, JSM, Jira Align, Analytics, Confluence, Admin.
  • ROVO AI: Strong understanding of platform architecture, with hands-on experience in OOTB and Custom ROVO agents. Skilled in ROVO actions and integrations with Jira, Confluence, and A4J
  • Nice to have Proficiency in Python, Bash, Groovy (Script runner optional).
  • REST APIs: Experience with Atlassian REST v3, Admin APIs, and ROVO endpoints.
  • DevOps Tools: GitLab CI/CD.
  • Soft Skills: Strong troubleshooting ability, effective stakeholder communication, thorough documentation, and an AI/automation-first mindset.

Important note:
Minimum 2 years of hands-on experience with Atlassian cloud tools including Jira Service Management and Jira Software.

Thanks & Regards,

Pavan Raikhelkar

LEAD TALENT ACQUISITION SPECIALIST

Direct Number:-

Fax :

Email:

Website:

(An E-verify Company)

NOTE: We respect your online privacy. This is not an unsolicited mail. Under bill 1618 title III passed by the 105th us congress this mail cannot be considered Spam as long as we include contact information and a method to be removed from our mailing list. If you are not interested in receiving our e-mails, please reply with a "REMOVE" in the subject line. We apologize for any inconvenience caused by this mail.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.