Overview
On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)
Skills
Office 365
Office365
O365
Microsoft Office 365
Microsoft 365
SCCM
VPN
Active Directory
Job Details
Job Title: IT Support Specialist
Duration: 12 Months Long Term
Location: Washington, DC 20433
100% Onsite
- Provide technical support to VIP CLIENT end-user desktops, laptops with docking stations and mobile devices. This includes supporting a variety of software and hardware and handling problems such as computer viruses, network login and connectivity issues, among others.
- Respond to client requests for help, diagnose problems, and identify and apply the appropriate resolution or find resources to solve the problem.
- Complete tickets within SLA parameter: 90% Response SLA goal; 95% Resolution SLA goal; and meet Quality Management KPIs.
- Provide support for meetings and presentations, including video conferences/in-room systems, virtual and hybrid meetings
- Provide support to M365 applications (Outlook, OneDrive, Teams, etc.)
- Follow administrative guidelines associated with maintaining high quality IT support, including asset management related tasks.
- Attend to issues with the Client s owned and personal mobile devices (iOS and Android) which are connected to CLIENT s corporate Email infrastructure.
Required Skills/Abilities:
- Microsoft Office 365 Experience
- SCCM Imaging Experience
- Remote Support & VPN Experience.
- Audio/Video Troubleshooting Experience (WebEx, Jabber, Video Conferencing etc.)
- Strong Active Directory Experience.
- Remedy/Service Now Ticketing System Experience.
- Strong Customer Service and Client Facing Experience.
- Excellent Communication & Soft skills.
Education:
- Bachelor s Degree Completed/In-progress
- Associate degree - Completed/In-progress
Certification Requirements:
- CompTIA A+
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
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