IT Support Specialist

  • Washington, DC
  • Posted 60+ days ago | Updated 12 days ago

Overview

On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)

Skills

Office 365
Office365
O365
Microsoft Office 365
Microsoft 365
SCCM
VPN
Active Directory

Job Details

Job Title: IT Support Specialist 

Duration: 12 Months Long Term

Location: Washington, DC 20433

 

100% Onsite

 

  • Provide technical support to VIP CLIENT end-user desktops, laptops with docking stations and mobile devices. This includes supporting a variety of software and hardware and handling problems such as computer viruses, network login and connectivity issues, among others.
  • Respond to client requests for help, diagnose problems, and identify and apply the appropriate resolution or find resources to solve the problem.
  • Complete tickets within SLA parameter: 90% Response SLA goal; 95% Resolution SLA goal; and meet Quality Management KPIs.
  • Provide support for meetings and presentations, including video conferences/in-room systems, virtual and hybrid meetings
  • Provide support to M365 applications (Outlook, OneDrive, Teams, etc.)
  • Follow administrative guidelines associated with maintaining high quality IT support, including asset management related tasks.
  • Attend to issues with the Client s owned and personal mobile devices (iOS and Android) which are connected to CLIENT s corporate Email infrastructure.

 

Required Skills/Abilities:

  • Microsoft Office 365 Experience
  • SCCM Imaging Experience
  • Remote Support & VPN Experience.
  • Audio/Video Troubleshooting Experience (WebEx, Jabber, Video Conferencing etc.)
  • Strong Active Directory Experience.
  • Remedy/Service Now Ticketing System Experience.
  • Strong Customer Service and Client Facing Experience.
  • Excellent Communication & Soft skills.

 

Education:

  • Bachelor s Degree Completed/In-progress
  • Associate degree - Completed/In-progress

 

Certification Requirements:

  • CompTIA A+

 

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

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