Platform Administration & Integration

• Administer and configure collaboration platforms including Microsoft 365, Google Workspace, Slack, Box.com, Zoom, and others
• Enforce organizational standards for workspace roles, provisioning protocols, and compliance requirements
• Collaborate with security and privacy teams for third-party app reviews and risk assessments
• Administer and configure collaboration platforms (M365, Google Workspace, Slack, Box.com, etc.) to ensure secure, scalable, and efficient operations.
• Design, build, and maintain Power Apps (Canvas and Model-driven), Power Automate flows, and Dataverse models.
• Monitor system health, perform upgrades, and troubleshoot platform issues.

User Experience & Support

• Lead employee collaboration experiences and ensure global users have access to reliable and efficient technology solutions
• Provide Tier 2/3 support and training for collaboration tools, ensuring high user satisfaction
• Track assigned department ticket queues and guide prompt resolution.

Project Management & Optimization

• Track project status, provide reporting, and communicate updates to leadership and internal customers
• Evaluate new tools and features for deployment, ensuring alignment with business goals.
• Track usage metrics, identify optimization opportunities, and develop business cases for tool adoption or retirement

Documentation & Standards

• Create and maintain technical standards, training materials, and documentation of configurations, operations, and troubleshooting procedures
• Support governance initiatives and ensure alignment with internal standards

Job Requirements:

Skills/Abilities:

• Microsoft 365 and/or Google Workspace administration including administration of productivity tools within each platform
• Experience with Slack, Box, Zoom, and other third-party collaboration tools.
• General knowledge of Enterprise Application and SSO configuration in Azure
• MS Power Platform Administration
• Experience with AI
• Strong interpersonal and communication skills in a global business environment.
• Familiar with powershell, integrations, APIs and automation
• Familiarity with OAuth, SAML, and identity federation
• Strong verbal and written communication skills, with the ability to translate technical terms to layman s terms.
• Organized, with the ability to multi-task with excellent follow through.
• Self-motivated with ability to work in a team and independently.
• Schedule flexibility to work with partners in multiple global time zones.

Education

• Bachelor s degree in one of the following fields:

• Computer Science
• Information Systems
• Business Administration (with a strong IT or systems focus)

Preferred Education & Certifications

• Master s degree in related discipline is advantageous
• Relevant certifications include:

• Microsoft 365 Certified: Collaboration Communications Systems Engineer
• Google Workspace Administrator Certification
• ITIL Foundation or PMP for project and service management