Overview
On Site
USD 120,000.00 - 140,000.00 per year
Full Time
Skills
FOCUS
User Experience
Marketing Operations
Business Analysis
Collaboration
Management
Forms
Dashboard
Business Rules
Data Analysis
Agile
Requirements Elicitation
Testing
Knowledge Transfer
Mentorship
Knowledge Sharing
Computer Science
Information Systems
Business Systems
Sales
Customer Service
Dynamics
Customer Relationship Management (CRM)
Writing
SQL
Microsoft SQL Server DBA
Microsoft SQL Server Management Studio (SSMS)
Project Management
JIRA
Confluence
ServiceNow
Communication
Conflict Resolution
Problem Solving
Microsoft
Microsoft Power BI
Reporting
Data Visualization
Workflow
FX
Microsoft Azure
Microsoft Dynamics
Profit And Loss
Git
Microsoft Visual Studio
Presentations
Stakeholder Management
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
Job Title: Senior CRM Business Analyst
Location: Hybrid (3 days onsite in Woodland Hills, CA)
Salary Range: $120K - $140K + Comprehensive Benefits
Position Overview:
We are seeking an experienced Senior CRM Business Analyst to join our Business Solutions team. This role will focus on leveraging Microsoft Dynamics 365 CRM to deliver impactful, scalable solutions that optimize both user experience and business value. You will work closely with cross-functional teams across Sales, Marketing, Operations, and other departments to define requirements, design customized solutions, and manage the development lifecycle.
We are looking for someone who is a strategic problem-solver with hands-on technical expertise. This is a hybrid position that blends business analysis responsibilities with technical configuration and administration to ensure solutions are both efficient and user-centered.
Key Responsibilities:
Requirements
Qualifications and Skills:
Preferred & Technical Expertise:
FOR IMMEDIATE CONSIDERATION PLEASE REACH OUT TO CATHERINE HAMILTON AT ROBERT HALF
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Job Title: Senior CRM Business Analyst
Location: Hybrid (3 days onsite in Woodland Hills, CA)
Salary Range: $120K - $140K + Comprehensive Benefits
Position Overview:
We are seeking an experienced Senior CRM Business Analyst to join our Business Solutions team. This role will focus on leveraging Microsoft Dynamics 365 CRM to deliver impactful, scalable solutions that optimize both user experience and business value. You will work closely with cross-functional teams across Sales, Marketing, Operations, and other departments to define requirements, design customized solutions, and manage the development lifecycle.
We are looking for someone who is a strategic problem-solver with hands-on technical expertise. This is a hybrid position that blends business analysis responsibilities with technical configuration and administration to ensure solutions are both efficient and user-centered.
Key Responsibilities:
- Design, configure, and optimize Microsoft Dynamics 365 CRM solutions tailored to business goals.
- Collaborate with cross-departmental stakeholders to translate business needs into clear technical requirements and acceptance criteria.
- Write and manage detailed business and functional specifications to guide development and testing teams.
- Configure Dynamics 365 CRM components, including workflows, entities, forms, dashboards, and business rules.
- Utilize SQL and tools like Power BI for advanced data analysis and performance reporting.
- Act as the primary liaison between stakeholders and technical teams to ensure seamless communication and delivery.
- Support Agile project lifecycles, including requirements gathering, testing, and solution implementation.
- Lead workshops, provide project updates, and ensure smooth knowledge transfer across teams.
- Mentor junior analysts and facilitate knowledge sharing within the team.
Requirements
Qualifications and Skills:
- Bachelor's degree in Computer Science, Information Systems, or a related technical field.
- 5+ years of experience as aBusiness AnalystorBusiness Systems Analyst, with 3+ years specifically focused onMicrosoft Dynamics 365 CRM.
- Strong experience in configuring modules such asSales,Marketing, orCustomer Servicewithin Dynamics 365 CRM.
- Proficiency in writing complexSQL queriesand optimizing performance inSQL Server Management Studio (SSMS).
- Demonstrated expertise in gathering and documenting technical requirements and acceptance criteria.
- Familiarity with project management tools likeJIRA,Confluence, orServiceNow (SNOW).
- Collaborative mindset with exceptional communication and problem-solving skills.
Preferred & Technical Expertise:
- Experience with Microsoft Power Platform, including:
- Power Apps(Canvas or Model-Driven Apps)
- Power BIfor reporting and data visualization
- Power Automatefor workflow automation
- Familiarity withPower Pages,Dataverse,Power Fx, andAzure Logic Apps.
- Microsoft Dynamics 365 Certifications (e.g.,MB-210,PL-200) are a strong plus.
- Knowledge ofGitand tools likeVisual Studiofor reviewing source code and collaborating with developers.
- Strong presentation and stakeholder management skills, with the ability to simplify technical concepts for non-technical audiences.
FOR IMMEDIATE CONSIDERATION PLEASE REACH OUT TO CATHERINE HAMILTON AT ROBERT HALF
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.