Workplace Operations Coordinator

Role: Workplace Operations Coordinator

Location: San Francisco, CA

Duration: 5+ Months

About You

As an access control coordinator you will be responsible for overseeing and maintaining the warm and welcoming environment of the lobby space. Hospitality and customer service are areas in which you consistently excel. In addition to hospitality and maintaining the physical lobby space, you are responsible for overseeing and maintaining the access control software system that allows entrance and egress from Client s facilities, as well as the badge management and data facilitation to ensure an ongoing seamless experience for Client s employees and visitors coming and going from our Client s spaces. You, with the support of Workplace Operations, would ensure proper controlled access, and excellent customer service while addressing employee badging needs, and ensure that observed issues are flagged and escalated to the proper parties. You possess a strong ability to successfully prioritize and execute tasks/duties as assigned in alignment with the overall goals of the team. You feel comfortable making decisions in a fast-paced, ever-changing environment. You have a growth mindset and know how to stay self-motivated and demonstrate a positive attitude. You feel empowered to take initiative and consistently demonstrate strong verbal and written communication skills.

Requirements

• In office requirement 5 days a week
• Provide top notch customer service and professionalism at the Front Desk Maintain lobby spaces for warm and welcoming atmosphere for team members and guest
• Provide technical guidance, oversight, and management of the access control software as it relates to employee safety and access to Client s facilities
• Monitor access activity and escalate through proper channels issues and emergencies to appropriate parties, i.e., Workplace Operations, Physical Security
• Provide remote support to all domestic and international Client s facilities with Client s maintained access control software Support break/fix of badging equipment and software in all Client s maintained facilities
• Help to manage vendor operations and relationships including but not limited to; access control software, break/fix vendor relationship, badge printing supply vendors, etc.
• Provide remote access and reception support for all offices Order and maintain badge printing equipment Audit unused badges and update employee profiles accordingly Properly collect and discard old, broken and demagnetized badges Partner with Client s Physical Security to ensure proper safety protocols are met

Experience & Skills

• 1+ years of Office experience; preferred Experience with Access Control/Security Systems a plus
• Possess the ability to remain agile and multi-task effectively in a fast paced environment Highly organized with the ability to prioritize multiple functions and tasks while managing their work time efficiently Self-directed with a high sense of urgency while maintaining a meticulous attention to detail (no matter how mundane)
• A passion for managing an overall positive employee experience through ongoing operational support Able to adapt and pivot in a fast paced, ever-changing environment
• Excellent verbal and written communications skills Strong ability to manage competing priorities and projects, a team player and willing to help out wherever needed.
• Ability to handle confidential and sensitive information You instill trust in your judgment and ability to complete any project Strong interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively, and manage conflict constructively including but not limited to emergency situations.