Description
We are looking for an experienced IT Support Technician to join our team in Ceres, California. This Contract-to-permanent position offers an excellent opportunity to provide advanced technical assistance to end users, manage system operations, and contribute to the efficiency of our manufacturing environment. The ideal candidate will have a strong aptitude for troubleshooting, excellent communication skills, and the ability to work collaboratively across teams.
Responsibilities:
Deliver comprehensive technical support for hardware, software, and computer systems to end users.
Administer and manage Office 365 Exchange mailboxes and user accounts.
Collaborate with IT engineers to assist in maintaining server and network infrastructure.
Act as an escalation point to resolve complex IT issues that Level I and II technicians are unable to address.
Develop, deploy, and maintain desktop images to ensure system consistency.
Perform hands-on troubleshooting, including installing software, setting up hardware, and configuring systems and applications.
Provide dedicated technical support to the executive team as required.
Prioritize and escalate technical issues appropriately while ensuring clear communication with relevant teams.
Maintain detailed documentation, including knowledge base articles and IT inventory records.
Utilize automation tools to streamline routine service desk tasks and improve efficiency.
Requirements
Minimum of 2 years of experience in IT support or help desk roles at Level II or equivalent.
Proficiency in Office 365 administration and desktop imaging processes.
Solid understanding of hardware and software troubleshooting techniques.
Familiarity with server and network infrastructure support.
Strong communication skills with a focus on customer service and problem-solving.
Ability to manage tasks effectively, prioritize issues, and work both independently and collaboratively.
Knowledge of Active Directory and Microsoft Windows 10.
Experience with service desk ticketing systems and basic troubleshooting practices.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 00390-0013330691
- Posted 13 hours ago
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