Technology Support Engineer

Overview

On Site
$75,000 - $75,000
Full Time

Skills

Windows
Bomgar
M365
Citrix
Active Directory
ServiceNow

Job Details

About the Company

Our client is one of the world s largest international economics consulting firms, with more than 1,000 professionals across 14 offices in North America, Europe, and Asia. Their teams combine deep industry knowledge with insights from leading academics and experts to solve complex business challenges. This company is looking for a collaborative support engineer to join their fast-paced environment.

IT Support Engineer Responsibilities

As an IT Support Engineer, you ll play a key role in ensuring smooth day-to-day operations across the business by:

  • Technical Support & Troubleshooting Deliver on-site and remote assistance for hardware and software across desktops, laptops, phones, and network systems, ensuring minimal downtime and high user satisfaction.
  • User & System Management Install and configure PCs, virtual machines, and related peripherals; manage user profiles, access rights, and security groups within Active Directory and other management tools.
  • Documentation & Process Maintain accurate service records, ticket updates, and system configuration documentation.
  • Security & Standards Uphold firm-wide IT security standards, including antivirus management, and assist in developing and enforcing network and data protection best practices.
  • Collaboration & Training Desk-side support to staff at all levels, provide training and mentoring to colleagues, and support onboarding/orientation for new systems.
  • Audio/Visual Support Operate and maintain conferencing tools, presentation equipment, and A/V systems for internal and external meetings.
  • Projects & Continuous Improvement Contribute to IT initiatives and technology projects, working with the wider team to drive operational excellence.
  • Flexibility Take part in the scheduled on-call rotation, providing assistance outside normal business hours when required.

Qualifications & Experience

  • 3 5 years of relevant IT support experience within a corporate setting (Bachelor s degree preferred; technical certifications a plus).
  • Previous experience supporting users within a professional services environment (finance, legal, or consulting) a plus
  • Strong background in supporting Microsoft Windows 7/10, M365 Office Apps, VMware, desktops, laptops, and printers.
  • Skilled in assisting users with mobile technologies (iOS and Android), remote connectivity (VPN), and VoIP communication systems.
  • Good understanding of networking fundamentals including WAN/LAN/wireless, TCP/IP, DNS, and DHCP.
  • Excellent troubleshooting, time management, and organizational skills with the ability to meet deadlines.
  • Hands-on experience providing support to remote and on-site users at all levels of an organization.
  • Must have current authorization to work in the United States without sponsorship

Diversity & Equal Opportunity

This company is Equal Opportunity Employer

If this sounds interesting, send us your resume by applying below. For more information reach out to

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