On-site Helpdesk and Security Camera Monitoring - Camden, NY $20/hr 1 yr contract

Overview

On Site
20
Full Time

Skills

Helpdesk
Security Camera

Job Details

Monday, Tuesday, Friday, Saturday and Sunday - 8 am to 430 pm
Days off Wednesday and Thursday
$20 per hour onsite monitoring security cameras and IT Helpdesk role
1 year contract with benefits offered

Primary Role
  • Maintain application and application interface inventory
  • Integrate new capabilities into project, product, and program management
  • Collaborate with technology domains and business functions to develop innovative solutions
  • Translate business strategy and goals into successful projects
  • Document problems and resolutions
  • Provide front-line support via call, chat, or email to employees and contractors
  • Analyze and evaluate system malfunctions and take corrective action as directed
  • Escalate malfunctions to Level II or Level III support when necessary
  • Understand relationships between applications, application architecture, and business processes
  • Ensure data privacy and governance are considered in every project engagement
  • Monitor cyber defense systems for anomalous activities
  • Execute standardized procedures for containment, eradication, and recovery from cyber incidents
  • Coordinate responses to physical security breaches, emergencies, and unauthorized access incidents
  • Monitor surveillance systems, control access points, and respond to alarms
Key Accountabilities
  • Develop and promote solutions that support business requirements and strategies
  • Ensure uniform enterprise-wide application design standards are maintained
  • Support leadership in managing customer expectations for project implementation
  • Provide 24x7 remote support in the Operations Center
  • Handle incoming calls, chats, and emails from customers
  • Create tickets in ITSM system and work with customers until resolution, escalating when necessary
  • Perform basic IT functions including account troubleshooting, software installs, access requests, and hardware troubleshooting
  • Maintain knowledge database
  • Escalate deficiencies in technical processes and inform Level II Support
  • Monitor IT systems including SAP and network infrastructure
  • Create badges and monitor badge system
  • Monitor security systems and handle customer threat assessments
  • Escalate emergency medical situations
Education
  • Associate degree in security or technology field preferred
Knowledge and Skills
  • Excellent verbal, written, and presentation skills
  • Strong collaboration, prioritization, and team-working abilities
  • Ability to work in a fast-paced, dynamic environment with virtual teams
  • Ability to work independently and take initiative to develop solutions
  • Fast learner with attention to detail
  • Receptive to constructive feedback
  • Understanding of Windows operating systems (desktop and server) and mobile OS (iOS and Android)
  • Proficient in Microsoft Office products including Outlook
  • Strong client relations and customer service skills
  • Ability to contribute to team objectives and goals
  • Knowledge of threat monitoring and detection processes
  • Ability to execute incident response procedures for cyber and physical security events
  • Experience coordinating responses to emergencies and unauthorized access incidents
  • Familiarity with monitoring surveillance systems and responding to alarms

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh s extensive talent community that will provide you with access to Yoh s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
Health Savings Account (HSA) (for employees working 20+ hours per week)
Life & Disability Insurance (for employees working 20+ hours per week)
MetLife Voluntary Benefits
Employee Assistance Program (EAP)
401K Retirement Savings Plan
Direct Deposit & weekly epayroll
Certification and training opportunities


Estimated Min Rate: $14.00
Estimated Max Rate: $20.00


What s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh s extensive talent community that will provide you with access to Yoh s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

  • Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
  • Health Savings Account (HSA) (for employees working 20+ hours per week)
  • Life & Disability Insurance (for employees working 20+ hours per week)
  • MetLife Voluntary Benefits
  • Employee Assistance Program (EAP)
  • 401K Retirement Savings Plan
  • Direct Deposit & weekly epayroll
  • Referral Bonus Programs
  • Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh s hiring clients preferences. To learn more about Yoh s privacy practices, please see our Candidate Privacy Notice: https://www.yoh.com/privacy-notice
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.