Project Manager-IT User Support

Overview

Remote
Depends on Experience
Contract - W2
Contract - 6 Month(s)
No Travel Required

Skills

Project Manager
IT support experience
SmartSheets

Job Details

IT Project Manager

Location: Remote, Eastern time Zone, W2 only

Duration: 6 Months +

Need a Project Manager with 3 5 years experience to get in and do tasks. Ideally someone who was in IT support and transitioned to PM would be great as all the projects are related to support (IT support, help desk, colleague support). Need experience with MS Teams and Smart Sheets. Need to be organized, manage activities for the project, execute tasks.

Job Summary:

Seeking a highly organized and motivated Project Manager to lead our IT User Support team. The ideal candidate will be responsible for overseeing projects that enhance user support services, ensuring that our IT support operations run smoothly and efficiently. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of IT support processes.

Key Responsibilities:

  • Develop, implement, and manage project plans for IT user support initiatives.
  • Define project scope, goals, and deliverables in collaboration with stakeholders.
  • Monitor project progress and adjust plans as necessary to ensure successful completion.
  • Lead and mentor the IT User Support team, fostering a collaborative and high-performance work environment.
  • Assign tasks and responsibilities to team members, ensuring alignment with project goals.
  • Serve as the primary point of contact for stakeholders regarding project status, risks, and issues.
  • Facilitate regular meetings to provide updates and gather feedback from team members and stakeholders.
  • Identify opportunities for process improvements within the IT user support function.
  • Implement best practices and standard operating procedures to enhance service delivery.
  • Maintain comprehensive project documentation for future reference and compliance.

Qualifications:

  • Bachelor s degree in information technology, Business Administration, or a related field.
  • 3 to 5 years as a Project Manager specializing in application support and service management.
  • Proficient in the Applied Systems or Vertafore products, such as Epic, Sagitta, BenefitPoint, ImageRight, etc.
  • Strong understanding of IT support processes and methodologies (e.g., ITIL).
  • Excellent organizational and multitasking skills, with the ability to prioritize tasks effectively.
  • Strong leadership and team management skills.
  • Exceptional communication and interpersonal skills.
  • Proficiency in project management tools and software (e.g., Microsoft Project, Jira, Trello).
  • Project Management Professional (PMP) certification is a plus.

 

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