Desktop Support Specialist

The Desktop Support Specialist provides day-to-day desktop support and other technical operations for the Organization.
Essential Functions of the Job:
* Maintain accurate IT Asset Inventory and assist in acquisition, deployment, support, and retiring of IT assets based on established IT Life Cycle management.
* Provide support for IT Assets, such as computers, monitors, phones, mobile, tablets, printers, and other equipment.
* Provide highly satisfying services and support for all levels of users in the Organization, including staff, members, vendors, and partners.
* Administer all duties in accordance with established policies, procedures, and standards.
* Effectively and efficiently manage the life cycle of the service request, including detailed documentation as well as escalation (when necessary and appropriate).
* Ability to multi-task and prioritize work assignments and trouble tickets as necessary to ensure that help requests are resolved promptly.
* Basic understanding and troubleshooting skills for IT hardware, software, networks, and printers.
* On-call and after-hours work as needed for urgent escalations
* Other duties as required by IT Management.

Required Competencies:
* A bachelor's degree in information technology or an IT-related field is required.
* Minimum of 3 years' experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related activities.
* Must be a customer service-focused, self-motivated professional.
* Ability to interface effectively with end users and non-technical people.
* Strong interpersonal skills with a positive and enthusiastic attitude.
* Ability to quickly learn systems with little or no documentation.
* Continuous learning of new systems, business processes, and concepts is a must.
* Strong knowledge of Windows Operating System and Apple.
* Demonstrated ability to think "outside-the-box", performs research, and operates independently to devise solutions to difficult problems.
* Demonstrated ability to work with executives, staff, and vendors who have varying computer skills.
* Demonstrated ability to manage stress appropriately and professionally.
* Demonstrated ability to operate as a team member, supporting departmental decisions, policies, and procedures with a positive attitude and communications (both to team members and other staff).
* Ability to create and maintain technical documentation.
* Excellent oral and written communication skills.
* A commitment to diversity, equity, accessibility, and inclusion.

Preferred Qualifications:
* A+, MSDT, or Help Desk certification preferred.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.