Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Skills
Agile
Cloud Computing
Genesys
Roadmaps
Routing
Scrum
Customer Service
Customer Experience
CCaaS
Five9 data ecosystem
Five9
Job Details
Hello,
The following requirement is open with our client.
Title : Genesys Architect
Location : Phoenix, AZ (Onsite)
Type of Hire : C2C
Duration : 12+ Months
In-Person Interview : No
Relevant Experience: 12+
Detailed Job Description
- Contact center migration to CCaaS and build data solution surrounding the migration Led cross-functional teams to define product vision, roadmap quarterly plans using Aha Jira, prioritizing backlogs based on user feedback business goals.
- Orchestrated Agile ceremonies as Product Owner Scrum Master (sprint planning, stand-ups, reviews, retros) for team alignment transparency
Essential Skills:
- Candidate must have Deep knowledge of Genesys (InfoMart, UCS, GAAP, SpeechMiner, WFM, Routing, etc.) and Five9 data ecosystem Having knowledge on contact center migration to CCaaS and build data solution surrounding the migration Define data strategy for migrating historical and real-time data to the cloud while ensuring minimal disruption to downstream systems.
- Understand data models for Genesys (InfoMart, SpeechMiner) and develop mappings to cloud equivalents.
- Collaborate with data architects to ensure reporting continuity and regulatory compliance.
- Evaluate and recommend which data architecture that will minimize impact for downstream system during migration to CCaaS Identify opportunities to enhance customer experience using AIintent detection, virtual assistants, predictive routing, sentiment analysis, and more.
- Collaborate with internal AIML teams to define data-driven automation use cases and implementation strategy.
- Work closely with IT, customer service operations, business teams, and external CCaaS vendors Participate in vendor evaluations and selection process for CCaaS and AI solutions Participate in various business stakeholders interview to understand their contact center need and also on downstream application impact
Must Have Skills
- CCaaS
- Genesys
- Five9 data ecosystem
- Cloud Mappings
Certification: Nice to have.
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